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Upgrade Failed

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louislow Post time 2016-6-29 20:52:30 |Show all posts
Edited by louislow at 2016-6-30 09:48 \n\nDuring wired connected firmware upgrade, the Smart Upgrade Tool shows "Successfully upgrade ROM, it is going to reboot the device, please wait...." For 1 hour nothing happens. So, power off and power on again.

Now, camera shows OFFLINE in APP, IP Camera Finder Tool FINDS the camera on LAN, BUT cannot access WEBUI. Using your firmware to manually upgrade thru IP Camera Finder also cannot work, it says "Upgrade Failed"

How do I get the camera to work again?

Note, camera have flashing network lights. There must be a way to recover this camera. How?

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VS-support1 Post time 2016-6-30 11:25:56 |Show all posts
please reset the camera .if the same problem .plz send the piacture to my Email :support@vstarcam.com .
i check it .
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louislow Post time 2016-7-8 11:22:39 |Show all posts
The camera have been reset many time, it cannot accept any firmware via the IP Camera Finder Tool. WebUI cannot access. Using your latest firmware you send, I flash it into another camera and that Unit DIED also. What other way to recover the camera?
upgrade_fail.jpg
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macro Post time 2016-8-20 16:56:57 |Show all posts
Sir/madam,
Did you unzip the file before upgrading, if you have unzip it, pls update in another way.
Enter setting -->system setting -->maintence--->upgrade following prompts.
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sunny Post time 2016-8-29 08:45:05 |Show all posts
Hi,  is successful last time?
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sunny Post time 2016-9-5 09:36:43 |Show all posts
Yes, we upgrade the firmware in using the " the smart upgrade tool " , and test it ok.
what about you?  did you use this way to upgrade your camera.
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