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C16S-security-camera
Author: Private-Sector

c7824wip firmware upgrade failed!!

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VS-support1 Post time 2018-11-5 16:20:35 |Show all posts
sysmstr replied at 2018-10-30 11:17
Thank you very much.

But it does not make any difference, still not rebooting.

Dear Sir/Madam,
In that case, there only way can help you is that sendign it to factory for flash firmware.
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lisandrorondon Post time 2018-11-10 20:09:15 |Show all posts
I have the same problem. I had connected via Wifi the VstarCam C7824WIP, and firmware update-d.. but the camera wont restart! can you help me? thankyou
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lisandrorondon Post time 2018-11-11 03:11:45 |Show all posts
Hello, i have problem with my camera because whe i was upgrade, after it not work. I remeber that my device turn on and then blink the led. Can you help me to solve this problem? Thank you
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VS-support1 Post time 2018-11-12 11:31:14 |Show all posts
lisandrorondon replied at 2018-11-11 03:11
Hello, i have problem with my camera because whe i was upgrade, after it not work. I remeber that my ...

Dear Sir/Madam,
Firstly, please reset camera,  if the red night vision LEDs are always on, you are advised to
Use TF card to flashing firmware, tell me you camera UID or tell me camera current version,
I will send you firmware files and TF card upgrade instruction.



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lisandrorondon Post time 2018-11-13 09:50:39 |Show all posts
VS-support1 replied at 2018-11-12 11:31
Dear Sir/Madam,
Firstly, please reset camera,  if the red night vision LEDs are always on, you ar ...

Hello
Yes, i remenber that those LED is turn on always and the camera not make anything.

Please i need of your help to obtain the firmware and the procedure to make the flash using the memory card

My device has this code VSTB-000929-JFPPJ

Best regard, Thak you
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VS-support1 Post time 2018-11-13 17:53:17 |Show all posts
lisandrorondon replied at 2018-11-13 09:50
Hello
Yes, i remenber that those LED is turn on always and the camera not make anything.

Dear Sir/Madam,
Thanks for your message, the attachment is the firmware zip file, please unzip it first.
you are advised to use TF card to upgrade camera firmware:
1, fomat TF card,  and copy this firmware unzip file to TF card;
2, power off camera, plug TF card to camera card slot;
3, power on camera, camera will reboot, it will auto upgrade after reboot, please don't power off , keep power on for abot 2 minutes.

CH-sys-48.53.75.117.zip

1.2 MB, Downloads: 1807

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lisandrorondon Post time 2018-11-13 19:56:29 |Show all posts
Hello
Coming soon i inform to you about the result, thank you very much!
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VS-support1 Post time 2018-11-14 08:56:47 |Show all posts
lisandrorondon replied at 2018-11-13 19:56
Hello
Coming soon i inform to you about the result, thank you very much!

Hi, Sir/Madam,
Thanks for you promptly reply,  Any questions, contact me again.
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lisandrorondon Post time 2018-11-14 09:31:16 |Show all posts
Hello

I could made the procedure indicated, but the camera dont responsed. As consecuense can not upgrade by sd card method

I could saw that the IR LED turn on around 3 second and after turn off by 2 minutes, i think

Had the idea to connect to router for open the program camera finder and can see it (see the slide), the  device is active but no generate video. The network port at less is working good.

Do you can help me? i do not understand that occur with the camera

If you need other information please request me, i do not want lost my camera...

Best regard, thank you

upgrade camera.pdf

233.61 KB, Downloads: 1396

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lisandrorondon Post time 2018-11-14 09:44:13 |Show all posts
In the slide you can see the upgrade file 48.53.72.79.bin but i used the file that you send me and the result is same...

can you tell me anything? thank you!
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