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C95 not receiving notifications

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llermaly2 Post time 2018-5-12 05:58:57 |Show all posts
Edited by llermaly2 at 2018-5-12 06:15 \n\nHello,

I just installed and added my C95 camera, can look with my iPhone , listen, and talk. But when I push the button nothing happens.

I tried configuring PC software alarms to work with GPI1 GPI2 GPI3 and GPI4 but nothing happens when I press the ring button.

Motion alarms works good only in PC version, but I need to ringbell button to work.

I already set ON all Eye4 notifications in my iphone and updated firmware.

Thanks

EDIT: Mail notifications not working, I set my email, receive the activation link , but press ring button and nothing

thanks again

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VS-support1 Post time 2018-5-14 16:10:06 |Show all posts
Dear Sir/Madam,
Firstly, please visit the website: http://www.eye4.so/FAQ/1921
you must enable motion detection alarm settings,  close your phone screen, but keep phone running in background system,
then you can press C95 ringbell button, camera will sound a "ding-ding " sound and push it to your phone, you can hear a same sound from your phone>
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llermaly2 Post time 2018-5-17 03:20:21 |Show all posts
Hello ,

Suddenly the doorbell worked last night and now is not working, so I assume its a push notifications server error.

What can I do? Can I host my own notifications server?

Regards
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VS-support1 Post time 2018-5-18 11:46:32 |Show all posts
llermaly2 replied at 2018-5-17 03:20
Hello ,

Suddenly the doorbell worked last night and now is not working, so I assume its a push noti ...

Dear Sir/Madam,
Thanks for your message,  firstly, you can delete camera from APP, and then add it to APP again,
what's more , update camera firmware to the latest version timely, update APP.
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VS-support1 Post time 2018-6-7 14:42:25 |Show all posts
trigu3 replied at 2018-5-19 13:52
Dear vstarcam support , how exactly deleting a camera from a device app fixes your push notification ...

Dear Sir/Madam,
Thanks for your message, our server works well, please enable camera motion detection alarm,
what is more, open APP permission in your phone settings.
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manolisk Post time 2018-6-29 18:25:51 |Show all posts
Your server does not seem to work well. It is nice to know that more people have that problem. Camera motion detection HAS NOTHING TO DO WITH RINGING THE BELL.   User llermaly2 has the same problem with me. We bought a doorbell that rarely sends any ring notification.
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manolisk Post time 2018-6-29 18:29:53 |Show all posts
Your server does not seem to work well. It is nice to know that more people have that problem. Camera motion detection HAS NOTHING TO DO WITH RINGING THE BELL.   User llermaly2 has the same problem with me. We bought a doorbell that rarely sends any ring notification.
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