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How to disable cloud storage?

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mvsvsc Post time 2018-7-11 22:11:58 |Show all posts
Dear VS-support,

I accidentally activated the cloud storage trial of my C7816, but I don't want to use it.  What should I do to disable the service? Please advise, thanks.

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VS-support1 Post time 2018-7-12 14:12:38 |Show all posts
Dear Sir/Madam,
Don't mind it, if you have activated it , it will open 3 months service, then need to renewal.
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mvsvsc Post time 2018-7-12 19:25:41 |Show all posts
Dear VS-support1,

Once I activated the cloud storage, can I delete those videos which were uploaded to the cloud?
I just want to record videos to SD card on alarm but I don't want to upload videos to the cloud, is there a way to do that?
Please advise. Thanks.
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VS-support1 Post time 2018-7-13 17:50:29 |Show all posts
mvsvsc replied at 2018-7-12 19:25
Dear VS-support1,

Once I activated the cloud storage, can I delete those videos which were uploaded ...

Dear sir/madam,
Sorry, at the present, there is no way to disable and deleted cloud storage video files for you,
you can tell me your camera UID, i will let our APP engineer to help you.
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mvsvsc Post time 2018-7-14 04:14:59 |Show all posts
VS-support1 replied at 2018-7-13 17:50
Dear sir/madam,
Sorry, at the present, there is no way to disable and deleted cloud storage video ...

Dear VS-support1,

Could I tell you my UID by PM or Email? I don't want to publish here.
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mvsvsc Post time 2018-7-16 03:53:28 |Show all posts
Dear VS-support1,

The cloud storage is problematic, I have sent P.M to give you my camera UID, please help, thanks.
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VS-support1 Post time 2018-7-16 11:11:35 |Show all posts
mvsvsc replied at 2018-7-16 03:53
Dear VS-support1,

The cloud storage is problematic, I have sent P.M to give you my camera UID, plea ...

Dear Sir/Madam,
Mail to me, my email address is  support5@vstarcam.com ,  I will mail back to you ASAP.
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