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C7837 wip bricked during firmware update

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Dimario Post time 2017-9-19 16:22:14 |Show all posts
Now the camera is really a brick! It used to work up to the moment I decided to do a firmware update with the upgrade tool.
I can see it still connects with the router but there is no dialog with the camera and is not responding in any way.
It goes without saying that I tried verything including long reset, access via camera finder, etc. It just does not react.
I suppose I have to flash it with the SD card but i do not have the relevant files necessary to get it to work.
Your help is greatly appreciated.
Dimario

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VS-support1 Post time 2017-9-25 09:39:22 |Show all posts
Dear Dimario,
Thanks for your message, In "IPcamera finder", you can get the camera firmware version, please tell me the current version;
what is more, tell me your email address, I will send the "Upgrade Guide" and Firmware files to you.
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llamosa Post time 2018-12-17 16:32:12 |Show all posts
VS-support1 replied at 2017-9-25 09:39
Dear Dimario,
Thanks for your message, In "IPcamera finder", you can get the camera firmware version ...

Hi,

I am in the same situation my firmware is 48.50.64.86

pls help

Thanks
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llamosa Post time 2018-12-17 16:33:21 |Show all posts
Hi,

Wondering if you manage to solve this issue?

Thanks
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VS-support1 Post time 2018-12-18 16:32:35 |Show all posts
llamosa replied at 2018-12-17 16:32
Hi,

I am in the same situation my firmware is 48.50.64.86

Dear Sir/Madam,
The version 48.50.64.86 version now is the latest version already, don't need to upgrade again.
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llamosa Post time 2018-12-25 00:27:55 |Show all posts
VS-support1 replied at 2018-12-18 16:32
Dear Sir/Madam,
The version 48.50.64.86 version now is the latest version already, don't need to ...

Hi,
Thanks for your reply but the camera can not be reached in the network.
It is technically bricked.
Could you send me instructions on how to flash using SD card?

Thanks
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VS-support1 Post time 2018-12-25 09:52:24 |Show all posts
llamosa replied at 2018-12-25 00:27
Hi,
Thanks for your reply but the camera can not be reached in the network.
It is technically br ...

Dear Sir/Madam,
The attachment is the firmware zip file, please unzip it first before upgrading.
Upgrade:
firstly, power off camera, format a sd card, copy this fimware file to this SD card,
secondly, plug SD card to camera card slot, then power on camera,
the camera will auto upgrade after reboot.

CH-sys-48.50.64.86.zip

1016.95 KB, Downloads: 7

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