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D35 can not hear or listen function not working?

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gr5699 Post time 2017-9-20 00:04:51 |Show all posts
Hello please give me info If I am doing something wrong or my product has a problem.
I have received a VstarCam D35,installed the app Eye4 for android,opened the menu all is ok,but I can not activate the listen or talk function,
when I click on the talk icon it says press to intercom,I do that but nothing is heard on the cam,also when I push the Listen button only a small spectrum dispaly of volume is going up and down in the lower left corner but I can not hear anything,the phone media volume is in the highest position,my phone is a sumsung J5 2016.
please give me a solution.
Thank you.

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VS-support1 Post time 2017-10-13 17:41:40 |Show all posts
Dear Sir/Madam,
Thanks for your message, I give you the following solutions,
1, upgrade camera firmware to the latest version,
2, please open listen and audio button in APP, what is more , open phone volume to more higher
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gr5699 Post time 2017-10-24 01:07:03 |Show all posts
Hello again
Thank you for your reply,
but I have the camera firmware to the latest version,
and from the Eye4 app the volume is up to the highest volume,also the mobile phone media volume is up at full level,
still have the same problem.
Thank you.
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VS-support1 Post time 2017-11-2 14:44:50 |Show all posts
Dear Sir/Madam,
Thanks for your message, please check the camera loudspeaker and microphone,
when camera is power on , reset the camera,  the lounspeaker will respond and make sound “ the  camera will ready to reset.....”
if there is no sound when resetting, It show that the loudspeaker is defect.
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