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C29 Offline after micro SD Card install and cannot connect via app

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htikeagkyaw Post time 2017-10-9 18:56:23 |Show all posts
I don't know why but my Vstarcam C29 went offline if installed micro SD Card 32gb. Although it records video, I cannot connect via app. If I remove the SD card and restart the camera, it works with app. Recorded video has no audio. Help!

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VS-support1 Post time 2017-10-13 10:59:57 |Show all posts
Dear Sir/Madam,
Not caused by the SD card, if the camera is offline, please check the network environment;
In addition,  please go to SD card setting, open the sound, you can record video files with sound,
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