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problem with password

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Carrie Post time 2016-4-27 09:47:06 |Show all posts
I just set up my IP camera and I keep getting the message "camera password is incorrect".  I have changed the password successfully, and it still tells me that the password is incorrect.  I don't know what to do.  Please help.

Do you have Line?  I don't have QQ chat.  My Line ID is azdang.  Or do you have a phone number that I can call for assistance?  

Thank you.

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VS-support1 Post time 2016-4-27 09:51:11 |Show all posts
Hi,

pls reset it. the cam default pw is 888888 or empty pw.
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stellie Post time 2017-12-5 19:57:20 |Show all posts
VS-support1 replied at 2016-4-27 09:51
Hi,

pls reset it. the cam default pw is 888888 or empty pw.

I am experiencing the same issues and can no longer access one of my cameras. When I delete and re-setup, the app forces me to change password but hangs when I try to do so. After that, it crashes each time. I have also sent 2 online support help without replies.
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VS-support1 Post time 2017-12-7 09:31:34 |Show all posts
stellie replied at 2017-12-5 19:57
I am experiencing the same issues and can no longer access one of my cameras. When I delete and re ...

Hi, Please reset camera to factory setting,  password will return to 888888,  meantime, please keep camera and your phone network status in good condition.
Some time it will run failed when In poor network condition.
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