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Eye4 iOS App Crashes

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jmospino Post time 2016-10-29 07:43:40 |Show all posts
Hi,
I just downloaded Eye4 app for iOS, worked the first time and registered my user. After that it crashed and it crashes every time I try to open the app, just after the blue screens that shows "I for home, I for company, I for baby..."

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reiner Post time 2017-9-3 13:07:34 |Show all posts
Quite a few users have experienced this problem just like you. The app may crashes instantly after you launch it, or it crashes randomly when you are using it. Here we list several solutions to fix this annoying problem.

    Reboot your iDevice(s). Hold on the sleep/wake button and the Home button until the screen turns on with Apple logo.
    Update the app to the latest version. Some of the apps may not run properly on new iOS 10/10.1/10.2/10.3, or the latest iOS 11. just go to App Store to have a check.
    Turn off Background App Refresh. Go to Settings > General > Background App Refresh > Turn it off.
    Delete the app and reinstall. It can also delete the app cache and free up storage space.
    Reset all the settings. Go to General > Reset > Rest All Settings.
    Downgrade to previous iOS version. If all the above methods cannot help you solve app crashing problems, then you can downgrade from iOS 10 to iOS 9.
If the problem still persist, get the latest version of app from vshare app store. Get more information about vshare.
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VS-support1 Post time 2017-9-9 10:06:02 |Show all posts
Dear Sir/Madam,
If encouter this problem, the solutions are as follows:
Smartphone APP
Please follow the methods below to solve this problem:
1. Uninstall the APP, download and install a new one in google play,
apple store or our official website : www.eye4.so/download .
2. If the above method does not work, please make sure there is no antivirus
software on your phone, such as 360 anti-virus. If there is, please
add the APP to the white list of the anti-virus software and then try
again.
3. If it still does not work, please try on another phone. If APP works
good on another phone, that means the problem is caused by the previous
phone. If the issue is the same as on the previous phone, then the problem
must be caused by the APP. Please contact us for more support.
PC client
Solutions for the issue of PC client quite quickly are as followings:
1. Uninstall the client, download and install a new one, download link:
www.eye4.so/download
2. Please do not save it to the default path when install, save it to another
disk.
3. Close the anti-virus software on the computer , then try again.
4. If the above solutions cannot help, please contact us online.
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Aaradhya Post time 2018-5-17 14:33:06 |Show all posts
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hbadmin Post time 4 Day Before |Show all posts
Aaradhya replied at 2018-5-17 14:33
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Dear Sir/Madam,
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