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Why my cameras C16S and C7824W - damages memory cards ?

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dlmlmd Post time 2019-3-14 16:11:09 |Show all posts
Hello support person,
I have two cameras, C16s and c7824W. I bought it from September 2018 with two 16G memory cards sandisk. After a month of use, the C16s camera has a memory card error. My memory card cannot record files and cannot reformat with a computer. I have replaced two similar memory cards (100% new memory card) and have similar errors. (The memory card cannot be formatted successfully, but can still see the old video on the card - for example: day 02/12/2018 stops recording, after formatting with the camera, it still exists on the card).
C16s camera has a formatting error with two memory cards sandisk and one transend..
On February 5, my C7824W camera was similar, the card failed to record (February 10 review only until February 5 and cannot be reformatted with camera or computer).
Why are my cameras both so? I have broken three sandisk 16G memory cards (2 with C16s + 1 with C7824W) and 1 transend 8G card ...
All I said above are completely true.
Thanks!

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VS-support1 Post time 2019-3-18 10:09:35 |Show all posts
Dear Customer,
in that case, i would suggest you to take out the SD card from the camera, and plug it to a SD card reader, format it to FAT32, then plug it to the cam and check if it works. Thanks!
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dlmlmd Post time 2019-3-25 10:56:21 |Show all posts
VS-support1 replied at 2019-3-18 10:09
Dear Customer,
in that case, i would suggest you to take out the SD card from the camera, and plug  ...

Thank you for support!
But SD card was die. i can't formart it with some software or diskpart...
i don't know why 03 my SD card is same problem. It free 200 to 300M and When camera restart, It records all 200 to 300M free and stop. And loop: after a few days: when camera restart it free 200M to 300M and record + stop ... same as it bad sector in HDD.
ALL my sd card is free ~ 100M to 200M and stop write as my say. that i say is true.
Thank you again!
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VS-support1 Post time 2019-3-25 15:53:23 |Show all posts
dlmlmd replied at 2019-3-25 10:56
Thank you for support!
But SD card was die. i can't formart it with some software or diskpart...
i ...

Dear Customer,
Thanks for your message, can you send me your camera UID and password,
I want to check the video clips saved in your camera SD card.
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dlmlmd Post time 2019-3-27 20:48:27 |Show all posts
VS-support1 replied at 2019-3-25 15:53
Dear Customer,
Thanks for your message, can you send me your camera UID and password,
I want to  ...

I send you photo and inbox you UID and Password
20190327_191317.jpg
Screenshot_2019-03-27-19-17-21.jpg
Screenshot_2019-03-27-19-15-17.jpg


I hope you don't make my camera damage because i'm from Vietnam and I cannot be warranty by the store if the device is broken due to things like self-upgrade frimware...
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VS-support1 Post time 2019-3-29 13:34:40 |Show all posts
dlmlmd replied at 2019-3-27 20:48
I send you photo and inbox you UID and Password

Dear Customer,
You are advised to unplug SD card, or change another SD card.
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