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Prapha Post time 2018-9-9 17:33:39 |Show all posts
Hi Supporter,

    I use VStarcam C24S. for a few weeks. But I got some problem with it.
    After using for 3 days the files were record about 2059 Mg and stop recording. My SD card size is 63952 M.
  So I try to format my SD card but the error message happened! "TF card undectable"
    I had try to  format about 3 times but the same error message happend!
   So I unplug the camera , take off SD card , plug in the camera. (Just to initalize it).  
   Then I unplug the camera , insert my SD card, plug in the camera. Then try to format it but the same error message still happend!
   
    Could you help me ?  I am sure that my SD card is good , because this problem  occured last few weeks. At that time I thought SD card was damaged ,So I already  chaged SD card.
   This is a new SD card that I got it from a shop.
   

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VS-support1 Post time 2018-9-10 17:47:14 |Show all posts
Dear Sir/Madam,
Please unplug SD card again, what's more , format SD card to exFAT,
Please prepare a card reader, install SD card to carder reader, format SD card to  exFAT via computer.
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Prapha Post time 2018-9-17 15:12:38 |Show all posts
Thank you for your suggestion.
    I decided to format my SD card by mobile phone, so my SD card sure tobe exFAT system.
      After formatting SD card, my  "Vstarcam" ip camera had been working well for about 3 days, then there is a problem about recording to micro SD card.
     My ip camera had stopped recording at 6.21 am. on Sep. 16. The size of micro SD card had been recorded for 27733 MB , but the size of micro SC card is 63968 MB.

     The same problem happened ! Do you have any suggestion for this case?

         As I know, my brother bought VStarcam, and he got the problem about recording to SD card too, the same problem as me. His VStarcam had recorded only 3xxx MB on SD card, his SD card is 64 Gb. Then he must format SD card again.

        Please give me some suggestion.
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VS-support1 Post time 2018-9-17 17:45:43 |Show all posts
Prapha replied at 2018-9-17 15:12
Thank you for your suggestion.
    I decided to format my SD card by mobile phone, so my SD card su ...

Dear Sir/madam,
In that case, plesae uninstall your phone APP, and downlaod and install a new APP,
APP download link: http://www.eye4.so/download/
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