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Smart upgrade tool problem

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Abby Post time 2014-8-13 17:13:57 |Show all posts
i connected the camera to a pc.
i used the finder and it can find the camera(also the camera start spinning around and ended facing forwrd)
the auto updater find it also but when i tried to to upgrade it the log said error.

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VS-support1 Post time 2014-8-13 17:22:19 |Show all posts
tell me your email ,i 'll send the frimware for you,and you can update manually

I am Vstarcam technology support,I'm very glad to service for you!
Thank you for your support for Vstarcam, thank you!

for more help,you can view our FAQ, http://www.eye4.so/FAQ/
Skype ID:support1_vstarcam ,  Email: support3@vstarcam.com
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lawcecilia Post time 2014-10-28 21:50:20 |Show all posts
I have got exactly the same problem, can I have the firmware as well and update manually? thank you!
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lawcecilia Post time 2014-10-28 21:51:41 |Show all posts
VS-support1 replied at 2014-8-13 17:22
tell me your email ,i 'll send the frimware for you,and you can update manually

I am Vstarcam techn ...

I have got the same problem and my email is ph_lwsaa@hotmail.com, hope that I can obtain the firmware ASAP thank you!
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