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Title: Invalid id on Android App [Print this page]

author: hanattaw    time: 2018-4-20 13:46
Title: Invalid id on Android App
My Camera is C34S-X4, after setup and use for 1 week. I can not connect to Camera.
I had to power off-on. After restart the camera, things seem ok. But after some hour, i can not connect to camera again.

When i try to connect on Android it shown me "invalid id".  I have to power off-on again. Then everything work!.

Any suggestion?

Firmware : 48.63.204.99

author: VS-support1    time: 2018-4-20 14:28
Dear Sir/Madam,
Thanks for your message,  Firstly, confirm your APP version, please update it to the latest version timely,
you can also tell me your camera UID or you can give me the camera label.
author: hanattaw    time: 2018-4-21 11:30
Dear Support,

Thank you for your response. Today my camera cannot connect again. It's always show "Connecting". Please help
My UID is

VSTF-006710-PDLSF


Thank you.
author: VS-support1    time: 2018-4-23 14:17
hanattaw replied at 2018-4-21 11:30
Dear Support,

Thank you for your response. Today my camera cannot connect again. It's always show " ...

Dear Sir,
In your previous message, You have said that Android APP have "Invalid ID", the reason is that, The VSTF is new UID type, The older APP version impatiable with
this new ID, So you need to upgrade camera firmware to the latest version, what is more, update the APP to the latest version.
author: hanattaw    time: 2018-4-24 14:18
I'm sure my camera firmware and application version are up to date for both mobile and PC. below are detail.

Camera Firmware version: 48.63.204.99
Eye4 version: 5.0.12
PC Client version: 1.3.1.2

Now i've fixed the problem with rebooting camera every morning. If you have any more suggestion please help me.

Win7_24_04_2018_12_49_49.png
Win7_24_04_2018_12_49_29.png

author: VS-support1    time: 2018-4-26 13:55
hanattaw replied at 2018-4-24 14:18
I'm sure my camera firmware and application version are up to date for both mobile and PC. below are ...

Dear Sir/Madam,  
the UID with prefix “VSTF”  is the latest UID , So you must update your phone APP,
Please download in the following ways:   visit website http://www.eye4.so/download/
author: claudia78    time: 2020-1-6 18:15
Edited by claudia78 at 2020-1-6 18:21 \n\nThanks for the elaborated information.Even I am also undergoing with the relevant situation .The information's and manuals provided regarding the app error and camera connection issue are good to know about.I totally agree with your viewpoint.I have two co related queries in this regard that Why does it takes a lot of time for gopro videos to get uploaded and other one I am unable to connect the Arlo ultra with my Mac book Air.I have tried out the followinghttps://netgears.support/arlo-security-camera-review/ to resolve this circumstances.Hope this might help.
author: VS-support1    time: 2020-1-6 23:11
First, delete the APP from your phone and then download a new one.
if failed, and also invalid UID,  please tell me the UID of this camera. I will check it for you.




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