Title: H6837WI [Print this page] author: Abby time: 2013-7-19 14:08 Title: H6837WI Dear sir and madam,
i have bought a „H6837WI“ last year.
Since two weeks i have no access to the camera.
When I use the software „app-find-vstarcam“ the camera showes correctly, but when i click to „outer, or inner access“, i get the message: „Error: could not connect the DDNS Server“
After click to „ open“, i have no access!
The same problem is after using the software“ app-pnp-Upgrade-vstarcam“:
„search LAN IP camera“ works perfect, but after using the button “upgrade system“ i get the message: „IP CAM cannot be accessed, please check the device to make sure it works correcly.“
I have reset the camera a few times and unplug a few times, without success!
I have changed the network-cable, without success!
Have you any idea to help me!?
Thanks in advance for your fast help
Greetings from Austria
author: VS-support1 time: 2013-7-19 14:10
I am sorry to restore your information now
You need to H6837WI through the "app-find-vstarcam" camera "to find the camera IP?
Click on the internal access address can not open the case
You check: 1 computer is it right? There are 2 card, the card with cameras connected to the network segment is consistent with the camera
Click on a button to set the best
2 please close the computer antivirus software
If this process or not recommended interface picture you send text "app-find-vstarcam" to me "
I need to see the camera information
Thank you for your support to vstarcam
Welcome to VStarcam (https://www.vstarcam.com/bbs/)