VStarcam

Title: VSTARCAM C7837WIP PnP - Unable to connect to camera with the UID and [Print this page]

author: StefanoGiuglian time: 2015-3-5 19:50
Title: VSTARCAM C7837WIP PnP - Unable to connect to camera with the UID and
Hello,

I own an IP cam C7837WIP PnP and I’m able to connect to the cam with the UID both from laptop and from android with an external internet connection (not the router one with which the cam is connected).

Now I’m trying to develop my own code to manage the camera with a VB.NET application.

I’m using a LAN connection from my laptop, on the same router of the IP CAM and I’m able to connect to the camera with the Local IP:

AxAxRemote1.AddDev4(924, 1, "192.168.1.4", 81, "Veranda", "admin", "*******", 1)

While I’m not able to connect through the UID, using the same LAN of the IPCAM:

AxAxRemote1.AddDev4(924, 0, "VSTC-593144-PBWDY", 81, "Veranda", "admin", "*******", 1)

Could you please help me with this?
Thanks
Stefano

author: VS-support1 time: 2015-3-7 11:49
you also can send email to engineer with development problem
pc: wangsen@vstarcam.com
ios&android: ljj@vstarcam.com

author: StefanoGiuglian time: 2015-3-7 22:04
Should I add a proxy or a DNS in order to solve the UID?

author: VS-support1 time: 2015-3-9 17:35
about development problem,please send email,
pc: wangsen@vstarcam.com
ios&android: ljj@vstarcam.com

author: StefanoGiuglian time: 2015-3-11 17:29
Thanks, it worked 

1) Why should I change camera model? If I use the following, it doesn’t work 
AxAxRemote1.AddDev4(922, 1, "192.168.1.4", 81, "Veranda", "admin", "*******", 1)  I got illegal device

2) Moreover, if I implement a re-connect procedure with the following actions:
AxAxRemote1.DisConnectAll()
AxAxRemote1.ConnectAll()
AxAxRemote1.Start()
I got the following error:
Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))
Why? If I do the same using 924 and IP address, it works 

3) Moreover, why I cannot use the following PTZ commands? Basically nothing happens neither with 922 and UID nor with 924 and IP
AxAxRemote1.PTZ(0, 1, 17, 50, 0, 1)  Up Left
AxAxRemote1.PTZ(0, 1, 18, 50, 0, 1)  Down Right
AxAxRemote1.PTZ(0, 1, 19, 50, 0, 1)  Up Right
AxAxRemote1.PTZ(0, 1, 20, 50, 0, 1)  Down Left
AxAxRemote1.PTZ(0, 1, 16, 0, 0, 0)  Delete Preset position
AxAxRemote1.PTZ(0, 1, 12, 0, 0, 0)  Light Off
AxAxRemote1.PTZ(0, 1, 13, 0, 0, 0)  Light On
AxAxRemote1.PTZ(0, 1, 10, 0, 0, 0)  Aperture -
AxAxRemote1.PTZ(0, 1, 11, 0, 0, 0)  Aperture +
AxAxRemote1.PTZ(0, 1, 6, 0, 0, 0)  Zoom -
AxAxRemote1.PTZ(0, 1, 7, 0, 0, 0)  Zoom +
AxAxRemote1.PTZ(0, 1, 4, 0, 0, 0)  Focus +
AxAxRemote1.PTZ(0, 1, 5, 0, 0, 0)  Focus -

While, these are working only with 922 and UID, not with 924 and IP:
AxAxRemote1.PTZ(0, 1, 14, 0, 4, 0)  Go to Preset position
AxAxRemote1.PTZ(0, 1, 15, 0, 4, 0)  Set Preset position

4) Finally, is there a way to retrieve from the camera, the following information?
- Alarm Setting
o Alarm armed flag
o Alarm sensitivity value
o Alarm set configuration
o ---
- Network setting
o Wifi setting
o ---
- Video Record setting
o SD Card Record
o ---
- System Setting
o Camera info
o ---

author: VS-support1 time: 2015-3-12 16:26

StefanoGiuglian replied at 2015-3-11 17:29
Thanks, it worked 

1) Why should I change camera model? If I use the following, it doesn’t work ...

this is the development problem,i think you should ask engineeer through email,
pc: wangsen@vstarcam.com
ios&android: ljj@vstarcam.com

author: StefanoGiuglian time: 2015-3-16 22:18
They are not replying me...

author: VS-support1 time: 2015-3-17 11:08
this is the development problem,i think you should ask engineeer through email,
pc: wangsen@vstarcam.com
ios&android: ljj@vstarcam.com
you should wait ,try to send more email to them

author: StefanoGiuglian time: 2015-3-17 15:38
I sent several emails, but they are not answering. I'm blocked with my development.

author: StefanoGiuglian time: 2015-3-18 14:06
Could you please check?

author: VS-support1 time: 2015-3-18 15:50

StefanoGiuglian replied at 2015-3-18 14:06
Could you please check?

if you have sent email please wait or go to the chinese bbs to send a post
http://www.vstarcam.cn/bbs/forum.php?mod=forumdisplay&fid=90

author: StefanoGiuglian time: 2015-3-19 03:59
How can I post to the chinese post if I don't know what button to press? Everything is in Chinese... Why you're not supporting me?

author: VS-support1 time: 2015-3-20 14:20
because i 'm not a engineer so i can not support u,you should send email to them and wait.

author: StefanoGiuglian time: 2015-3-21 00:03
Can you contact them and check why they are taking so long to answer? Is there any direct number I can dial to contact them?

author: VS-support1 time: 2015-3-23 15:47
i can not connect him directly,only can connect them through email.

author: StefanoGiuglian time: 2015-3-23 18:29
It's weeks I wrote them without any answer... What should I do then?

author: VS-support1 time: 2015-3-26 14:00

StefanoGiuglian replied at 2015-3-23 18:29
It's weeks I wrote them without any answer... What should I do then?

you should wait or send email to them,i have not permission to connect them

author: StefanoGiuglian time: 2015-4-13 15:38
After 3 months still no reply to my email... that's simply incredible. Worst support ever seen...

author: VS-support1 time: 2015-4-15 10:52
this is the development problem,i think you should ask engineeer through email,
pc: wangsen@vstarcam.com
ios&android: ljj@vstarcam.com

author: StefanoGiuglian time: 2015-4-15 17:57
Again. I wrote them and they are not answering...

author: VS-support1 time: 2015-4-18 11:27
wait or send them again.

author: durgaprasadzone time: 2017-9-7 14:49
thanks for info..

author: discuzviet time: 2017-9-7 18:21

VS-support1 replied at 2015-3-17 11:08
this is the development problem,i think you should ask engineeer through email,
pc:
ios&android:

Miễn Phí Bộ 4 Phần Mềm Của Hãng Digiarty Software

author: VS-support1 time: 2017-9-9 11:33
Dear Stefano,
Thanks For you message, I don't know about "VB.NET application, I think our camera cannot support it.
You can visit http://www.eye4.so/download/, download and install "IP camera Finder", you can find out camera IP address and http port,
the http port of C7837 now is not fixed, it continously change when every reboot; For more instruction about "IP camera finder", please
Visit http://www.eye4.so/FAQ/1406

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