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Author: Private-Sector

c7824wip firmware upgrade failed!!

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VS-support1 Post time 2018-11-15 09:21:16 |Show all posts
lisandrorondon replied at 2018-11-14 09:31
Hello

I could made the procedure indicated, but the camera dont responsed. As consecuense can not u ...

Dear Sir/Madam,
You are advised use lan cable to connect camera to your router's lan port,
if it failed again, change another network environment.
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AddiEs88 Post time 2018-12-3 21:19:49 |Show all posts
Edited by AddiEs88 at 2018-12-3 21:22 \n\nI have the same problem upgrade wrong firmware 48.53.75.105 with bord revision 1.5 ..    try recover  48.53.72.xx PTZ ok.  But video not work  black screen
how to correct this problem / WEB UI version EN53.8.1.14
dfgh.jpg
IMG_9505_filtered.jpg
IMG_9507_filtered.jpg
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benossa Post time 2018-12-7 01:31:14 |Show all posts
Hi, I have three cameras with no response at all, every camera is same model C7824WIP, I was trying all methods with SD card but none worked.
Cameras seems to be unable to boot, green LED is ON but there is no motor calibration on startup and camera is not found in network. when using network cable back leds green and yellow are OFF.

I have soldered 4 wires on board label Serial0 get console output on PC and I get is this boot loop repeating (check image attached)


I was hoping you can give me instructions how to flash new firmware through serial port
boot loop.PNG
47575606_212251603021453_261452565026177024_n.jpg
47485850_207271020192085_6483769762043133952_n.jpg
47477616_740848782949338_2288906965323087872_n.jpg
47471008_267875330574241_3473833359333916672_n.jpg
47360949_1762404820555617_6276203892527071232_n.jpg
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VS-support1 Post time 2018-12-11 15:47:01 |Show all posts
sysmstr replied at 2018-10-10 10:04
It is indeed a white model.

However, since I can not even communicate with the camera, I can not te ...

Dear Sir/Madam,
It's possible that there is no problem with your camera,
you are advised to reset camera to factory, delete camera from APP,
and then add it to APP again.
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AddiEs88 Post time 2018-12-15 13:50:18 |Show all posts
AddiEs88 replied at 2018-12-3 21:19
Edited by AddiEs88 at 2018-12-3 21:22 \n\nI have the same problem upgrade wrong firmware 48.53.75.1 ...

i need lasted firmware worked for this board revision   addies9654@gmail.com    thankyou
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VS-support1 Post time 2018-12-18 15:40:21 |Show all posts
sysmstr replied at 2018-10-10 10:04
It is indeed a white model.

However, since I can not even communicate with the camera, I can not te ...

Dear Sir/madam,
The attachment is the firmware zip file for C7837WIP,please unzip it before upgrade,
prepare for a SD card, 1.copy this firmware file to SD card. 2. power off camera
3,plug SD card to camera card slot    4, power on camera, it will auto upgrade after camera reboot.

CH-sys-48.53.75.119.zip

1.21 MB, Downloads: 7

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putzfrau Post time 2018-12-26 22:38:26 |Show all posts
C7824WIP doesn't start. There are only the IR leds glowing. No pan or tilt. IP Cam Finder says firmware version 48.53.75.88, Camera UID is VSTB421427MSKBK. What can I do?
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VS-support1 Post time 2018-12-28 09:19:51 |Show all posts
sysmstr replied at 2018-10-10 10:04
It is indeed a white model.

However, since I can not even communicate with the camera, I can not te ...

Dear Sir/Madam,
Pleae use "IP camera finder" to get your camera firmware version,
how to find out system firmware version, please refer to the attachment.

How to find out camera firmware version.pdf

368.07 KB, Downloads: 0

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frostspring Post time 2019-10-19 01:51:59 |Show all posts
VS-support1 replied at 2018-12-18 15:40
Dear Sir/madam,
The attachment is the firmware zip file for C7837WIP,please unzip it before upgra ...

The zip does not exist for download, please activate  firmware zip file for C7837WIP.
Thanks!
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VS-support1 Post time 2019-10-19 09:24:31 |Show all posts
sysmstr replied at 2018-10-10 10:04
It is indeed a white model.

However, since I can not even communicate with the camera, I can not te ...

Dear Sir/Madam,
plese appy the way below to get firmware version.
Firstly, go to website: https://www.vstarcam.cn/software-download , download "IP camera finder" and then install it to windows PC.
then connect camera and your PC in the same local area network via router, you can search firmware version in this way.
open IP camera finder-->click on IP address -->general.  you can get the firmware versoin.
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