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!show!: 4872|Reply: 20

C38A bricked

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ardes Post time 2017-10-16 19:15:59 |Show all posts

I tried to officially upgrade my C38A to the latest firmware but it got bricked.
I have tried all the methods to re-upgrade or reset without success.
Please send me the necessary files to re-flash the camera!

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VS-support1 Post time 2017-10-23 11:38:31 |Show all posts
Dear Sir/madam,
Thanks for your message,  please Follow the steps as below:
1, Reset camera to factory settings,
2, when camera is online, you can upgrade camera firmware in phone APP or PC APP.
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ardes Post time 2017-10-29 23:53:20 |Show all posts
thanks for your reply, but unfortunately it is impossible to reset the camera to factory settings, it's always offline and thus, cannot be upgraded.
As i said, it seems to be bricked!
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VS-support1 Post time 2017-11-1 11:06:11 |Show all posts
ardes replied at 2017-10-29 23:53
thanks for your reply, but unfortunately it is impossible to reset the camera to factory settings, i ...

Dear Sir/Madam,
Thanks for your message,  please press the reset button for a little long time,  for example,  about half a minute,
what is more, please plug network cable into camera Ethernet slot, then try to reset again.
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ardes Post time 2017-11-1 18:46:19 |Show all posts
i kept pressing the reset button for two minutes straight but nothing happens, the camera does not move, the pc does not recognize it!
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VS-support1 Post time 2017-11-2 10:08:06 |Show all posts
ardes replied at 2017-11-1 18:46
i kept pressing the reset button for two minutes straight but nothing happens, the camera does not m ...

Dear Sir/Madam,
Thanks for your message,  when do reset operation, first, please press the reset button in the right way,
what is more, must keep camera in power up status。
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tolemys Post time 2017-11-13 00:39:41 |Show all posts
ardes replied at 2017-11-1 18:46
i kept pressing the reset button for two minutes straight but nothing happens, the camera does not m ...

Hi,

Have you find a solution for unbrick your camera, i have same problem with my C38S just after firmware upgrade, it's now bricked.

Thank you.
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ardes Post time 2017-11-13 01:10:09 |Show all posts
tolemys replied at 2017-11-13 00:39
Hi,

Have you find a solution for unbrick your camera, i have same problem with my C38S just after ...


I haven't found any solution yet, and as i see things, only if i reflash the camera through the sd card, it will make it work again.
How am i going to download the firmware? No idea.
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ardes Post time 2017-11-13 01:15:59 |Show all posts
Edited by ardes at 2017-11-13 01:22 \n\n
VS-support1 replied at 2017-11-2 10:08
Dear Sir/Madam,
Thanks for your message,  when do reset operation, first, please press the reset  ...


I press it for one second, for 10 seconds, i press it many times, n o t h i n g  h a p p e n s !

It is bricked BIG TIME!

Is there any other solution, except pressing the reset button which I have done 100 times already?
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tolemys Post time 2017-11-13 01:30:58 |Show all posts
Maybe you can send a mail to Vstarcam for ask them to send by mail the firmware, i have sent a mail to us, i waitiing the firmware.
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