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Author: sober607

C38S does not turn on after firmware update

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sober607 Post time 2017-11-23 15:41:59 |Show all posts
CAmera is at ukrainian dealer.
YEsterday was speaking with them and he told that they are waiting for new motherboard with chipsets. And seems they want to ask to pay $ for change. IS it right???
Because they dont know how to reupload firmware with UART.
They told that China office does not give them proper instructions and firmwares how to do theirself!!!
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tolemys Post time 2017-11-25 06:02:52 |Show all posts
Thank you trigu3 you are a boss, my C38S is now unbrick ! It's not Vstarcam support who can help our customers, reflash again and again with upgrade app or mobile app is not the right way, "Upgrade fails ! ".
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ardes Post time 2017-11-25 18:02:02 |Show all posts
tolemys replied at 2017-11-25 06:02
Thank you trigu3 you are a boss, my C38S is now unbrick ! It's not Vstarcam support who can help our ...

tolemys you unbricked the camera using uart?
can you send me the link with the instructions please?
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tolemys Post time 2017-11-25 19:06:45 |Show all posts
You can MP trigu3, it's a really expert for unbrick Vstarcam camera, he help me a lot for save my brand new camera, but some knowleges in Gnu/ Linux system and electronics basics must be helpful. Vstarcam just release a new firmware .105 maybe you can try again with upgrade app but i trink it's sure it's was be a fail and finish with a " Upgrade fails ! " message.

You have to buy a Uart RS232 key, it's seems scary and hard in the beginning but it's will be fun for all people who love technology and programming. and the most important, it's a sure way for unbrick your camera.
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VS-support1 Post time 2017-11-28 13:24:03 |Show all posts
tolemys replied at 2017-11-25 19:06
You can MP trigu3, it's a really expert for unbrick Vstarcam camera, he help me a lot for save my br ...

Dear Sir/Madam,
Thanks for your messages,  Please upgrade camera firmware in phone APP or PC eye4  APP, it will would run without errors.
If you want to flash firmware, you must tell your camera current firmware version, I will send you the corresponding firmware files,
So you can flash firmare via IP camera finder.
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jorgecampos76 Post time 2018-6-20 05:13:37 |Show all posts
Hello
I have a problem after update the software camera
The camera is a C38S, and i install in eye4 software at my Android Smartphone... and works well... this before the update...
I done the update... and the problem is only at the app android... because the camera works at the browser...
After the update with your software V1.1... I see the instalation of a older firmware be done... now the camera have the version 48.53.203.95 and before was 48.53.2013.1XX (i don't remenber the last 2 numbes... i think was 12). i install a older firmware...
The Web UI was not install because I have one error and the version was not updated... The actual version number of the WEB UI is EN203.18.1.20
Please send me one solution to solve this...
Best Regards.
Jorge Campos
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jorgecampos76 Post time 2018-6-20 05:21:16 |Show all posts
NOte: I was in the BBS VSTARCAM and in the forum I see this problem in the C38S model with other people... I already have made the download of the firmware 48.53.203.103.. and the problem is the same... in the app android eye4... the camera appears offline.

This are the steps in the upgrade aplication V1.1

19-06-2018 22:03:40evice connected normally
19-06-2018 22:03:40:The version of present device rom is :48.53.203.95
19-06-2018 22:03:40:The version of latest  device rom is :48.53.203.95
19-06-2018 22:03:43:It is the latest one, there is no need to upgrade !
19-06-2018 22:03:44evice connected normally
19-06-2018 22:03:44:The version of present device rom is :EN203.18.1.20
19-06-2018 22:03:44:Failed to read version information of the latest rom.
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VS-support1 Post time 2018-6-21 10:46:33 |Show all posts
tolemys replied at 2017-11-16 04:31
Eye4 mobile app is a really drain battery champion, i loose 1% of battery each hour, when i use app- ...

For most of APP, the 1% power comsumption is very normal, you can compare it with other APPs in your phone,
Offline phenomenon is mostly caused by network problem, the solution is reseting camera and adding camera to APP again,
provide camera with a good quality network environment.
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