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C7815WIP - wrong UID in software - can not connect through p2p

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owadowad Post time 2017-11-22 01:48:41 |Show all posts
Hi,
I just got 3 cameras C7815WIP

The problem is that one of them has something like default UID (I thing its wrong) when I connect to camera on LAN. UID is different then this one phisically on camera and is: VSTC 000000 ABCDE.

So everything is ok except connecting through p2p - when I use both UID numbers (from camera and soft) it shows incorrect UID.

is there any way to correct this?

I tried to upgrade firmware (auto) but it shows unknown error.

Where can I get bin file with firmware?

Thanks

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VS-support1 Post time 2017-11-22 11:35:38 |Show all posts
Dear Sir/Madam,
Thanks for your message, VSTC 000000 ABCDE is default UID, cannot be use,
So please tell me you camera UID to me, the UID that have been printed in camera body label,
I will send you the corresponding UID and Verification Code, and tell you how to rewritten UID.
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owadowad Post time 2017-11-23 01:39:00 |Show all posts
VS-support1 replied at 2017-11-22 11:35
Dear Sir/Madam,
Thanks for your message, VSTC 000000 ABCDE is default UID, cannot be use,
So pleas ...

Wow, thank you for your quick replay. Should I send it private message? I will send PM first
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owadowad Post time 2017-11-24 09:42:40 |Show all posts
Hello, any answer ?
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owadowad Post time 2017-11-28 23:19:16 |Show all posts
Edited by owadowad at 2017-12-2 22:56 \n\nHello MR Support

Anything in the subject?





No answer anymore?
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ertugrul312 Post time 2020-5-6 12:25:53 |Show all posts
Edited by ertugrul312 at 2020-5-6 12:27 \n\nLooking for this explanation long time ago!! nice
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VS-support1 Post time 2020-5-6 21:57:56 |Show all posts
ertugrul312 replied at 2020-5-6 12:25
Edited by ertugrul312 at 2020-5-6 12:27 \n\nLooking for this explanation long time ago!! nice

Hi, Sir/Madam,
Please tell me the UID of camera, the UID that written in the camera body label,  not the VSTB00000ABCDE.
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