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C16S-security-camera
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connect problem

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msanz72 Post time 2017-11-22 22:11:29 |Show all posts
hi i have installed correctly the camera at home. but i can not connect with it from the office, can you help me please¿

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msanz72 Post time 2017-11-22 22:14:15 |Show all posts
Edited by msanz72 at 2017-11-22 22:15 \n\nsorry, i have this one

NexGadget Cámara IP HD WiFi Interior P2P Micrófono Altavoz Visión Nocturna Detección de Movimiento

i have this one

https://www.amazon.es/gp/product ... 0?ie=UTF8&psc=1

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VS-support1 Post time 2017-11-23 11:03:57 |Show all posts
Dear Sir/Madam,
Generally speaking, the cause is that camera can not access the Internet (Camera cannot connect to internet), Please check whether the wireless router which the camera connected to is working properly. Make sure that you can access the internet when connected to the WiFi of the router.
If the router is working fine, then please check the following information:
1.Check LAN connection.
2.If the camera can be viewed in LAN, please switch to mobile network, check whether the camera can be viewed normally.
In a word, check your camera network environment and reconnct camera again.
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