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Invalid id on Android App

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hanattaw Post time 2018-4-20 13:46:05 |Show all posts
My Camera is C34S-X4, after setup and use for 1 week. I can not connect to Camera.
I had to power off-on. After restart the camera, things seem ok. But after some hour, i can not connect to camera again.

When i try to connect on Android it shown me "invalid id".  I have to power off-on again. Then everything work!.

Any suggestion?

Firmware : 48.63.204.99

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VS-support1 Post time 2018-4-20 14:28:43 |Show all posts
Dear Sir/Madam,
Thanks for your message,  Firstly, confirm your APP version, please update it to the latest version timely,
you can also tell me your camera UID or you can give me the camera label.
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hanattaw Post time 2018-4-21 11:30:26 |Show all posts
Dear Support,

Thank you for your response. Today my camera cannot connect again. It's always show "Connecting". Please help
My UID is

VSTF-006710-PDLSF


Thank you.
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VS-support1 Post time 2018-4-23 14:17:36 |Show all posts
hanattaw replied at 2018-4-21 11:30
Dear Support,

Thank you for your response. Today my camera cannot connect again. It's always show " ...

Dear Sir,
In your previous message, You have said that Android APP have "Invalid ID", the reason is that, The VSTF is new UID type, The older APP version impatiable with
this new ID, So you need to upgrade camera firmware to the latest version, what is more, update the APP to the latest version.
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hanattaw Post time 2018-4-24 14:18:02 |Show all posts
I'm sure my camera firmware and application version are up to date for both mobile and PC. below are detail.

Camera Firmware version: 48.63.204.99
Eye4 version: 5.0.12
PC Client version: 1.3.1.2

Now i've fixed the problem with rebooting camera every morning. If you have any more suggestion please help me.

Win7_24_04_2018_12_49_49.png
Win7_24_04_2018_12_49_29.png
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VS-support1 Post time 2018-4-26 13:55:54 |Show all posts
hanattaw replied at 2018-4-24 14:18
I'm sure my camera firmware and application version are up to date for both mobile and PC. below are ...

Dear Sir/Madam,  
the UID with prefix “VSTF”  is the latest UID , So you must update your phone APP,
Please download in the following ways:   visit website http://www.eye4.so/download/
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