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C16S - Eye4 Android and Windows problem (offline)

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mlew Post time 2018-4-22 22:50:22 |Show all posts
Hi.
I have 2 cameras VStarCam C16S, configured and accessible via WebInterface, devices found by IP Camera Finder, I can see the stream http://10.0.0.XX:YYY/monitor2.htm.
But there is no way I can see the stream or configure them in Eye4 for Android or Windows. There is one camera visible as device on VStarCam account, but it is Offline, and no way to add another camera.  There is no way to access recordings or even configure advanced parameters for alarms.

Upgraded firmware (48.53.203.95), and upgraded Eye4 app 1.3.1.3 (in Windows). Eye4 for Android behaves very similar.

How to fix it (I can see that devices are working but have no way to use it as monitoring devices) ?


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VS-support1 Post time 2018-4-23 13:49:05 |Show all posts
Hi,
Please tell me the camera UID first, ( or send the Camera body label to me),  
You can connect these outdoor camera with lan cable, sometimes, the camera will be offline when the network signal became worse.
So please confirm the camera network in good condiction.
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mlew Post time 2018-4-23 17:33:11 |Show all posts
It is not related to network condition, because one of cameras is connected using ethernet cable, WiFi connection is very stable. I noticed that at first attempts of pairing cameras to Eye4 (android) was successfull, but for some reason it stopped to work. Connection using IP Camera Finder or WebInterface of camera works very stable - so it seems is related to "cloud part of Eye4" for Eye4. I will send UID as PW (I assume it is rather private information).
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VS-support1 Post time 2018-4-24 10:10:22 |Show all posts
mlew replied at 2018-4-23 17:33
It is not related to network condition, because one of cameras is connected using ethernet cable, Wi ...

Dear Sir, Thanks for your reply,
I will test your camera UID with password in my windows PC,  
in your previous, you want to see some configuration parameters in Eye4 for windows,  Sorry to tell you that there is no stream informations。
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mlew Post time 2018-4-24 14:53:14 |Show all posts
Edited by mlew at 2018-4-24 20:41 \n\nOK, I'm waiting for fix - cameras are turned on and accessible via webinterface and IP Camera Finder (password has been changed).
Checked my Eye4, after login to Eye4 there is no cameras assigned to my Eye4 account (Android and PC as well).
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VS-support1 Post time 2018-4-26 13:41:21 |Show all posts
mlew replied at 2018-4-24 14:53
Edited by mlew at 2018-4-24 20:41 \n\nOK, I'm waiting for fix - cameras are turned on and accessibl ...

Dear Sir,  the default password is 888888, If someone have changed it before, please reset camera, it will return to 888888.
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mlew Post time 2018-4-26 15:38:46 |Show all posts
Edited by mlew at 2018-4-26 17:02 \n\nI have access to webinterface of cameras (it requires konowledge about user and password - admin/888888). I changed passwords several times, did factory reset many times and successfully connected cameras to another access point and wifi networks - in terms of pairing with your apps it does not work as it should to. There is another app in Play marketplace - VSCam, it finds cameras in LAN (UIDs are shown properly, so the cameras are working fine and and are visible), but can't connect to them as well, so the problem is related to not working pairing functionality of your apps, cloud or camera web interface.

How can I help you to solve the problem ?
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VS-support1 Post time 2018-5-2 15:12:51 |Show all posts
trigu3 replied at 2018-4-30 19:35
Edited by trigu3 at 2018-4-30 19:38 \n\nyour issue is Vstarcam fault and way to do their custom str ...

Dear Sir/Madam,  our camera support ONVIF 2.4 protocol,  RTSP protocol,  can you tell me your camera model, what is more, which RTSP , ONVIF video player do you use,
please play attention to that  some video player cannot compatible with our camera.
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mlew Post time 2018-5-7 22:28:08 |Show all posts
mlew replied at 2018-4-24 14:53
Edited by mlew at 2018-4-24 20:41 \n\nOK, I'm waiting for fix - cameras are turned on and accessibl ...

Two weeks passed and no help, response and progress :-(.

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VS-support1 Post time 2018-5-8 11:18:54 |Show all posts
Dear Sir/Madam,
The software "IP camera finder" is a search tool, can see IP camera parameters, Only works when camera and your computer in the same local network,so it if very safe,  However, Eye4 is a P2P monitor software, can support add camera remotely by others, For security protection, there is no camera parameters settings in Eye4.
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