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C16S-security-camera
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C16S - Eye4 Android and Windows problem (offline)

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VS-support1 Post time 2018-4-23 13:49:05 |Show all posts
Hi,
Please tell me the camera UID first, ( or send the Camera body label to me),  
You can connect these outdoor camera with lan cable, sometimes, the camera will be offline when the network signal became worse.
So please confirm the camera network in good condiction.
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VS-support1 Post time 2018-4-24 10:10:22 |Show all posts
mlew replied at 2018-4-23 17:33
It is not related to network condition, because one of cameras is connected using ethernet cable, Wi ...

Dear Sir, Thanks for your reply,
I will test your camera UID with password in my windows PC,  
in your previous, you want to see some configuration parameters in Eye4 for windows,  Sorry to tell you that there is no stream informations。
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VS-support1 Post time 2018-4-26 13:41:21 |Show all posts
mlew replied at 2018-4-24 14:53
Edited by mlew at 2018-4-24 20:41 \n\nOK, I'm waiting for fix - cameras are turned on and accessibl ...

Dear Sir,  the default password is 888888, If someone have changed it before, please reset camera, it will return to 888888.
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VS-support1 Post time 2018-5-2 15:12:51 |Show all posts
trigu3 replied at 2018-4-30 19:35
Edited by trigu3 at 2018-4-30 19:38 \n\nyour issue is Vstarcam fault and way to do their custom str ...

Dear Sir/Madam,  our camera support ONVIF 2.4 protocol,  RTSP protocol,  can you tell me your camera model, what is more, which RTSP , ONVIF video player do you use,
please play attention to that  some video player cannot compatible with our camera.
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VS-support1 Post time 2018-5-8 11:18:54 |Show all posts
Dear Sir/Madam,
The software "IP camera finder" is a search tool, can see IP camera parameters, Only works when camera and your computer in the same local network,so it if very safe,  However, Eye4 is a P2P monitor software, can support add camera remotely by others, For security protection, there is no camera parameters settings in Eye4.
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