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C15S not working?

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cpighin Post time 2018-5-2 15:11:35 |Show all posts
Hi,

Few months ago I bought a Vstarcam C15S and it did not work. I asked for a substitution and finally yesterday arrived a new camera.

I tested it and apparently does not work exactly like the first one.

I do not think that two new cameras have the same flaw, so I think I'm wrong.

I say that it does not work because if I plug in the power supply and wait more than 30 seconds, I do not hear any sound coming from the camera nor do I see any LED light up.

Can you help me understand what I'm wrong?

Claudio

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VS-support1 Post time 2018-5-5 13:41:18 |Show all posts
Dear Sir/Madam,
Thannks for your message, C15S is outdoor camera, with waterproof, dust-proof, So there is no built in microphone and speaker.
No sound after you reset or reboot camera, Please connect camera online with Ethernet lan cable。 If you want to set wireless connection,
please enter APP "settings-->parameter settings--->wifi setting--->select wifi and input wifi password--->unplug lan cable.
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cpighin Post time 2018-5-7 14:06:51 |Show all posts
Thanks for your kind reply.

Now I understand that I can't hear a sound from the C15S.
Before connecting the camera to the network, I would like to be sure that the hardware works!
How can I test if the camera works?
Should I see some LEDs light up after the connection to the power plug?

Claudio
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VS-support1 Post time 2018-5-8 11:42:22 |Show all posts
cpighin replied at 2018-5-7 14:06
Thanks for your kind reply.

Now I understand that I can't hear a sound from the C15S.

Please refer to the phone APP user Guide, just visit the website:http://www.eye4.so/FAQ/1417
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cpighin Post time 2018-5-9 18:55:55 |Show all posts
Edited by cpighin at 2018-5-9 19:56 \n\n
VS-support1 replied at 2018-5-8 11:42
Please refer to the phone APP user Guide, just visit the website:http://www.eye4.so/FAQ/1417


Hi,

unfortunately the phone APP user Guide does not help on answering to my question: How can I test if the camera works?

Please, if is not possible to test the hardware part of the camera, tell me clearly!

Thank you
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cpighin Post time 2018-5-14 16:23:50 |Show all posts
Hello,

I waited a few days for an answer and, as it did not arrive, I worked hard to solve the problem.

Finally the camera worked and I learned that what was stated in post 2 # of VS-support1 is true
C15S is outdoor camera, with waterproof, dust-proof, So there is no built in microphone and speaker

This elementary indication made me realize that what was written in the instructions included in the package is not correct and, after some attempts, I managed to make the camera work.

Please see the following msg also ...
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cpighin Post time 2018-5-14 16:27:41 |Show all posts
I wonder how many other customers of Vstarcam have had the same problem and, like me, have not got an appropriate email assistance from Banggood, also causing damage to the manufacturer Vstarcam. In fact, I had bought a first C15S a few months ago and I could not make it work because I was following wrong instructions and the Banggood technician, after so many emails, decided to send me a second camera, convinced that the first one did not work.

I think it would be more efficient and inexpensive to provide more qualified after-sales assistance and correct instructions within the packages sold. I live in Italy and I think that for the Asian market there are better instructions, otherwise Vstarcam would have many problems after sales!

Now I would like to record the data of the C15S with the GUUDGO GD-NR01and I ask who I can contact in case of need of further technical assistance,

Thank you
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VS-support1 Post time 2018-6-7 14:53:04 |Show all posts
cpighin replied at 2018-5-14 16:27
I wonder how many other customers of Vstarcam have had the same problem and, like me, have not got a ...

Dear Sir/Madam,
If your encounter some problems, please email to our after-service mailbox: suppprt3@vstarcam.com,
Our English language techniqual supports will answer you and give you solution.


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