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Problem with the memory in SD card file

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Tranlinhepu Post time 2018-5-22 12:42:44 |Show all posts
The memory in SD card file from 09/03/2018 to now is not available.
How can i take the memory from cloud.
My IP camera is good now and connected the internet.

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VS-support1 Post time 2018-7-12 17:25:55 |Show all posts
Dear Sir/Madam,
please confirm whether the power fails on that day, or you have set schedule recording, please set 24/7 recording;
At the present, there is no way to download video files saved in cloud storage.
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