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C7816WIP

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totoh Post time 2018-7-2 00:28:11 |Show all posts
I have problem with ip camera C7816WIP. It's problem with update firmware. When I update my power shutdown, so it's not update complete.
Now when I plug on camera, I can ping to camera ip and search tool can see camera ip but I can't open it in browser.

How can I do?

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VS-support1 Post time 2018-7-2 09:10:32 |Show all posts
Dear Sir/Madam,
Do preciate for your promptly feedback, it is a wrong operation for power blackout,  I give you the following solution,
you need to upgrade firmware manually, please tell me the C7816WIP's current firmware version,  I will send you the firmware files for upgrading.
the attachment I send to you is upgrade Guide, for you reference.
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totoh Post time 2018-7-2 22:41:46 |Show all posts
VS-support1 replied at 2018-7-2 09:10
Dear Sir/Madam,
Do preciate for your promptly feedback, it is a wrong operation for power blackout, ...

my camera version : 48.54.72.91
Thanks
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VS-support1 Post time 2018-7-3 11:54:26 |Show all posts
totoh replied at 2018-7-2 22:41
my camera version : 48.54.72.91
Thanks

Hi, please unzip the firmware files.

CH-sys-48.54.72.91.zip

838.3 KB, Downloads: 1533

CH-sys-48.54.72.102.zip

969.03 KB, Downloads: 1584

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totoh Post time 2018-7-3 23:18:05 |Show all posts
I'm try... , the result as picture
Pls advice me.
Please.....
1530630925098.jpg
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VS-support1 Post time 2018-7-5 09:37:29 |Show all posts
totoh replied at 2018-7-3 23:18
I'm try... , the result as picture
Pls advice me.
Please.....

Dear Sir/Madam,  Do appreciate for your promptly feedback, please try SD card upgrading way. the steps as bellow,  
1, power off camera    2, format SD card,   3, copy camera firmware to SD card, then plug SD card into  SD card slot;
4, power on camera, then camera will reboot, camera will automatically upgrade after reboot.
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totoh Post time 2018-7-7 01:00:23 |Show all posts
VS-support1 replied at 2018-7-5 09:37
Dear Sir/Madam,  Do appreciate for your promptly feedback, please try SD card upgrading way. the s ...

I try again and again.
It's not working.

firmware in SD card may not upgrading...

So sad.

Vstarcam can fix it?
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VS-support1 Post time 2018-7-9 13:54:50 |Show all posts
totoh replied at 2018-7-7 01:00
I try again and again.
It's not working.

Dear Sir/Madam,
Please try this firmware I just sent to you.   If this way canot help , only send your camera to our factory for flashing can help .

CH-sys-48.54.72.102.zip

969.03 KB, Downloads: 1371

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mvsvsc Post time 2018-7-11 21:59:26 |Show all posts
VS-support1 replied at 2018-7-9 13:54
Dear Sir/Madam,
Please try this firmware I just sent to you.   If this way canot help , only sen ...

Dear VS-support1,

My C7816 current firmware version is  48.53.75.92,can I use those firmware you post here?Thanks.
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VS-support1 Post time 2018-7-12 08:55:09 |Show all posts
mvsvsc replied at 2018-7-11 21:59
Dear VS-support1,

My C7816 current firmware version is  48.53.75.92,can I use those firmware yo ...

Dear sir/madam;
There are two different kinds of C7816WIP,  please try the firmware I just sent to you,

CH-sys-48.53.75.115.zip

1.19 MB, Downloads: 1448

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