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Author: totoh

C7816WIP

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totoh Post time 2018-8-6 00:29:47 |Show all posts
VS-support1 replied at 2018-8-3 09:30
Dear Sir/Madam,
We will produce free flashing for customer, but our factory is in China, So you m ...

I've bought from lazada.
But I have many model, I can't remember that buy from what's dealer?

Do you have any idea check from s/n of camera?
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VS-support1 Post time 2018-8-6 16:29:37 |Show all posts
totoh replied at 2018-8-6 00:29
I've bought from lazada.
But I have many model, I can't remember that buy from what's dealer?

Plase send all camera UIDs and SN to me.
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totoh Post time 2018-8-6 23:37:16 |Show all posts
I sent to your pm already.




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VS-support1 Post time 2018-8-7 14:49:43 |Show all posts
totoh replied at 2018-8-6 23:37
I sent to your pm already.

Thanks for your kindness reply.
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Drear Post time 2018-9-13 03:33:29 |Show all posts
Hi.
The C7816wip uid: VSTA... has firmware:  48.54.72.102 web-app:   EN53.8.1.14 and I can do all the things with cam via http without any issue but eye4 SuperIPCam.exe, Vstarcam IP Camera Super Client "can not connect to camera" and eye4 iPhone mobile client says "the status of cam is "Offline" ". Camera was registered at 2017-12-06. I suppose that camera registration info does not correspond your server registration info. So could you re-registry my camera? Or please give me a suggestion to solve this issue. Thanks
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VS-support1 Post time 2018-9-17 17:02:10 |Show all posts
Drear replied at 2018-9-13 03:33
Hi.
The C7816wip uid: VSTA... has firmware:  48.54.72.102 web-app:   EN53.8.1.14 and I can do all th ...

Dear Sir/madam,
Regarding the offline issue, please refer to the guide in this link for troubleshoting first: http://www.eye4.so/FAQ/wp-conten ... a-shown-offline.pdf
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Eldeniz Post time 2020-4-19 03:39:47 |Show all posts
Edited by Eldeniz at 2020-4-19 03:44 \n\nhello My device version is 48.53.75.92. My problem is that the device password is incorrect. I reset the device, but the password is not reset. The device does not accept the password "888888". Please help me.
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Eldeniz Post time 2020-4-19 03:45:57 |Show all posts
hello My device version is 48.53.75.92. My problem is that the device password is incorrect. I reset the device, but the password is not reset. The device does not accept the password "888888". Please help me.
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VS-support1 Post time 2020-4-20 21:26:09 |Show all posts
Eldeniz replied at 2020-4-19 03:45
hello My device version is 48.53.75.92. My problem is that the device password is incorrect. I reset ...

Hi, Sir/Madam,
All of our camera's initial passoword is 888888.
please power on camera, then long press reset button for about 5-20 seconds till camrea began to reboot.
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