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How to disable cloud storage?

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mvsvsc Post time 2018-7-11 22:11:58 |Show all posts
Dear VS-support,

I accidentally activated the cloud storage trial of my C7816, but I don't want to use it.  What should I do to disable the service? Please advise, thanks.

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VS-support1 Post time 2018-7-12 14:12:38 |Show all posts
Dear Sir/Madam,
Don't mind it, if you have activated it , it will open 3 months service, then need to renewal.
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mvsvsc Post time 2018-7-12 19:25:41 |Show all posts
Dear VS-support1,

Once I activated the cloud storage, can I delete those videos which were uploaded to the cloud?
I just want to record videos to SD card on alarm but I don't want to upload videos to the cloud, is there a way to do that?
Please advise. Thanks.
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VS-support1 Post time 2018-7-13 17:50:29 |Show all posts
mvsvsc replied at 2018-7-12 19:25
Dear VS-support1,

Once I activated the cloud storage, can I delete those videos which were uploaded ...

Dear sir/madam,
Sorry, at the present, there is no way to disable and deleted cloud storage video files for you,
you can tell me your camera UID, i will let our APP engineer to help you.
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mvsvsc Post time 2018-7-14 04:14:59 |Show all posts
VS-support1 replied at 2018-7-13 17:50
Dear sir/madam,
Sorry, at the present, there is no way to disable and deleted cloud storage video ...

Dear VS-support1,

Could I tell you my UID by PM or Email? I don't want to publish here.
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mvsvsc Post time 2018-7-16 03:53:28 |Show all posts
Dear VS-support1,

The cloud storage is problematic, I have sent P.M to give you my camera UID, please help, thanks.
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VS-support1 Post time 2018-7-16 11:11:35 |Show all posts
mvsvsc replied at 2018-7-16 03:53
Dear VS-support1,

The cloud storage is problematic, I have sent P.M to give you my camera UID, plea ...

Dear Sir/Madam,
Mail to me, my email address is  support5@vstarcam.com ,  I will mail back to you ASAP.
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jorge Post time 2021-2-8 12:33:45 |Show all posts
i want to disable cloud storage. Since i activate cloud storage camera re starts by itself and lost its configurations. Just work for a couple of min and then restarts
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VS-support1 Post time 2021-2-21 11:28:20 |Show all posts
jorge replied at 2021-2-8 12:33
i want to disable cloud storage. Since i activate cloud storage camera re starts by itself and lost  ...

Dear customer ,
The cloud storage service can only stop recording when it expires.
For your case, Please change the camera to different adapter(with the same voltage) and power sockets to test, to see if it caused by unstable power supply.
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l59 Post time 2021-7-16 05:18:28 |Show all posts
Dear VS-support,
When will deleting recordings from the cloud be an option for users? why is this not possible at the time? Will cloud writes be automatically deleted when the cloud service expires?
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