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C16S-security-camera
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Need link to C16S firmware

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kaizen Post time 2018-7-20 21:15:48 |Show all posts
Can you provide a link or attachment to the most current firmware for the C16S?  I used the 'Smart' upgrade tool, which isn't very smart as it appears to have uploaded the wrong firmware for my camera - something I saw happen in a few other posts here.

I can tell because the camera is now blurry and some of the features in the setup section are missing.

The firmware showing on the web UI is:

Firmware Version          48.53.203.95
Web UI Version                  CH203.1.1.20

I still have access in the Web UI to upgrade the fw manually so all I need is the files.

Thank you.

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kaizen Post time 2018-7-21 00:24:15 |Show all posts
UPDATE:

No longer needed - the person on eBay that I bought the cam from got the file for me.  Please have your engineers remove the "Smart Upgrade Tool" located at http://www.eye4.so/download/ - not only is it not smart, it uploaded the wrong model firmware to my C16S as well as DOWNGRADING the firmware on two other Vstarcams in my network.  Fortunately I was able to upgrade the other two using the Eye4 Mobile software and like I said, the vendor gave me the correct file for the C16S which I upgraded via the web interface.

PLEASE TAKE DOWN OR FIX THE "SMART UPGRADE TOOL" SO THAT OTHERS DON'T HAVE THE SAME PROBLEM.  It is not the first post I saw referencing issues with that software!
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VS-support1 Post time 2018-7-25 14:17:48 |Show all posts
Dear Sir/Madam,
Thanks for your message, please use the other upgrade tool, please follows the attachment: how to upgrade firmware,
the web UI firmware:don't need to upgrade,
firmware version:48.53.203.115 , please unzip it before upgrading.

CH-sys-48.53.203.115.zip

929.51 KB, Downloads: 781

How to Upgrade system firmware .pdf

324.24 KB, Downloads: 704

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VS-support1 Post time 2018-7-25 14:24:19 |Show all posts
kaizen replied at 2018-7-21 00:24
UPDATE:

No longer needed - the person on eBay that I bought the cam from got the file for me.  Plea ...

Dear Sir/Madam,
Thanks for your message, we will check the "smart upgrade tool", we will fixed if have some bugs.
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