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!show!: 3347|Reply: 15

C95 doorbell don't start after firmware update

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Doorbell_EGR Post time 2018-8-17 08:47:06 |Show all posts

Hi, I bought a c95 doorbell time ago. Some day the doorbell is updating the firmware and the power is shut down. Now the camera dont start and the red led is always on.

I need to install the firmware by a wired port or SD Card because I can't connect the camera by WiFi.

Please I need your help.

Thanks!!

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VS-support1 Post time 2018-8-24 09:58:10 |Show all posts
Hi, Sir/Madam,
We have different C95 with different firmware firmware, please tell me the camera UID, I will check it and give you right firmware.
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Doorbell_EGR Post time 2018-8-28 00:42:05 |Show all posts
how i can see the camera uid??
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VS-support1 Post time 2018-8-28 11:40:45 |Show all posts
Doorbell_EGR replied at 2018-8-28 00:42
how i can see the camera uid??

Give me a picture about this camera body label, I will check the camera SN.
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Doorbell_EGR Post time 2018-9-7 07:50:04 |Show all posts
this is fine?

Please helpme, thanks a lot!!!
IMG_20180809_2347176202.jpg
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VS-support1 Post time 2018-9-8 17:34:03 |Show all posts
Doorbell_EGR replied at 2018-9-7 07:50
this is fine?

Please helpme, thanks a lot!!!

Dear Sir/Madam,
No need to unintall Doorbell, sir/Madam, we only need the UID.
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Doorbell_EGR Post time 2018-9-9 07:58:38 |Show all posts
this picture is ok?

Thanks!!
IMG_20180908_205117186.jpg
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VS-support1 Post time 2018-9-10 17:43:17 |Show all posts
Doorbell_EGR replied at 2018-9-9 07:58
this picture is ok?

Thanks!!

Dear Sir/Madam,
The attachment is the C95 firmware zip file, please upzip it first.
1, prepare a SD card,  Format SD card, copy this file to SD card,
2, power off camera, and then plug SD card into card slot,
3, power on camera, it will be auto upgrade after reboot.

C95.zip

950.07 KB, Downloads: 1402

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Doorbell_EGR Post time 2018-9-11 08:41:46 |Show all posts
Hi, the sd card need a specific format?? fat32, fat16, ntfs?? because the solution you give is not working...
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VS-support1 Post time 2018-9-11 14:50:30 |Show all posts
Doorbell_EGR replied at 2018-9-11 08:41
Hi, the sd card need a specific format?? fat32, fat16, ntfs?? because the solution you give is not w ...

Dear Sir/Madam,  choose Fat32 or exFAT
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