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How to add cam by IP? If cam has static ip?

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ec24 Post time 2018-8-21 19:56:17 |Show all posts
Hi. If my cam is located in global network and has static IP, how i can add cam to my eye4 android app?

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ec24 Post time 2018-8-24 16:37:44 |Show all posts
Why the app supports WIFI and does not support global network (internet)? U does not need the app when u're in reach of WIFI! It is useless
But U need to watch video when u are FAR from your home \ office wifi! Only way - using static IP \ DDNS \ port forwarding to make CAM visible in internet. And u need to connect to that cam using android APP!
BUT HOW?
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VS-support1 Post time 2018-8-29 10:54:32 |Show all posts
ec24 replied at 2018-8-24 16:37
Why the app supports WIFI and does not support global network (internet)? U does not need the app wh ...

Dear Sir/Madma,
Our camera can support both the local area network and outer network.
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ec24 Post time 2018-8-29 20:09:10 |Show all posts
CAMERA supports, but the TOPIC's question about support of internet (WAN) access to camera FROM ANDROID APP!
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VS-support1 Post time 2018-8-31 16:43:57 |Show all posts
ec24 replied at 2018-8-29 20:09
CAMERA supports, but the TOPIC's question about support of internet (WAN) access to camera FROM ANDR ...

Hi, sir/Madam,
Please set camera stastic IP in the following ways,
1, Preparations:
  One computer, router or switch, LAN cables,
  Step1: connect IP camera and your computer in the same local area network via router and LAN cables
  Step2: Install “IP camera finder”, download link: http://www.eye4.so/download/
IP camera finder download.png
static IP setting.png
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ec24 Post time 2018-8-31 19:34:56 |Show all posts
Hi, but how to connect to that camera later? from ANDROID app viewer? Understand what i mean?

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ec24 Post time 2018-8-31 19:39:16 |Show all posts
How to view when URE ARE NOT IN range of your home\office wifi?
If your distance to home\office wifi point 10 kilometers? )? Only way u can access the cam - wan IP
But your app does not support DIRECT WAN IP CONNECTION, that is very strange. U have all the needed in app, but the main option is MISSED.
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VS-support1 Post time 2018-9-12 09:48:45 |Show all posts
ec24 replied at 2018-8-31 19:39
How to view when URE ARE NOT IN range of your home\office wifi?
If your distance to home\office w ...

Dear Sir/Madam,
You are advise to use our APP Eye4/Eyecloud.
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DjNeo83 Post time 2021-6-8 18:28:11 |Show all posts
Hi and it goes no where c5840e6bc2140e1591341e2ef5c9d758.png
and my firmwire i CAN'T update d73daa5805996992c0f5d1585d54685a.png


CAN someone please help me.

Peter

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VS-support1 Post time 2021-6-9 15:36:15 |Show all posts
DjNeo83 replied at 2021-6-8 18:28
Hi and it goes no where  and my firmwire i CAN'T update

CAN someone please help me.

Dear customer ,
Thank you for your feedback!
Due to the kernel version of the firmware 48.2.0.193 is the same with the 48.2.0.192, so after upgrade to the 48.2.0.193, it will display as 48.2.0.192,don't worry.
You can plug the Ethernet cable into camera and router to check if can view it on** all the time .
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