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C7824WIP Offline

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zirgly Post time 2018-8-29 19:21:33 |Show all posts
Hello,

I have a Vstarcam C7824WIP and every 3 ~ 4 days my cam stops getting online and I cannot access it anymore on Eye4 app on my phone, it always shows "Offline", then i have to restart to connect again, it's pretty annoying.
My wifi signal is strong thats not the problem.

Firmware Version          48.53.75.115
Web UI Version          EN75.8.53.20

Can any one help me with that?

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VS-support1 Post time 2018-8-31 16:29:56 |Show all posts
Hi, Sir/Madam, Regarding the offline issue, please refer to the guide in this link for troubleshoting first: http://www.eye4.so/FAQ/wp-conten ... a-shown-offline.pdf
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zirgly Post time 2018-9-4 02:34:41 |Show all posts
I did read this guide before posting here, the camera is near the router and the other problems doesnt apply. Is there any firmware update or something like that?
I also noticed that the camera still has the IP on my router, but it's not accessible. Any solution for this?
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VS-support1 Post time 2018-9-4 09:29:40 |Show all posts
Hi, sir/Madam, thanks for your message, I have test the c7824WIP, it works well, Regarding the offline issue, please refer to the guide in this link for troubleshoting first: http://www.eye4.so/FAQ/wp-conten ... a-shown-offline.pdf
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