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C33-X4 stops rotating and zooming

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Johansen Post time 2018-9-1 19:26:31 |Show all posts
Hello,
First of all I am a great fan of Vstarcam, I have a total of 6 diferent Vstarcam camera's and I have never ever a problem,
they are working perfect.
Until a few weeks ago, my C33-X4 suddenly stopped rotating, and I can't zoom in anymore.
I got it off the wall, and carefully took it appart. I noticed that the BLUE led wasn't blinking anymore.
I carefully checked all the cables and connectors inside which was all perfect.
Then suddenly that BLUE led started to blink again. So I mouted it back onto the wall again.
This happend 3 more times.. and now yesterday it stopped rotating and zooming again.

The curent firmware is: 48.63.72.102. I do have a feeling that my problem has to do with the firmware.
Please can you send me previous firmware (before the 48.63.72.102)  So I can give that a try.
Thank you.


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Johansen Post time 2018-9-3 17:22:46 |Show all posts
I allready found older firmware and tried it in my camera.
Nothing changed, so its still stuck No rotating and no zooming.

Until now I tried:
Rebooting the camera
did a factory reset
changed firmware to previous firmware

what else can I give a try ?
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hbadmin Post time 2018-9-3 17:29:32 |Show all posts
Dear Sir/Madam,
I have send you the firmware zip files, please unzip them before using it.
98 version is the old, and the 103 version is the latest version.

CH-sys-48.63.72.98.zip

903.43 KB, Downloads: 672

CH-sys-48.63.72.103.zip

989.66 KB, Downloads: 664

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Johansen Post time 2018-9-4 20:06:13 |Show all posts
Hi Thank you so much,

I tried it but unfortunatly with no result. My camera is still not turning or zooming.
I also changed my powersupply  but that didn't helped also.

Do you have another thing that I can try..?
perhaps another Web UI version..?  Now I have the EN65.11.1.11
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VS-support1 Post time 2018-9-6 10:10:41 |Show all posts
Johansen replied at 2018-9-4 20:06
Hi Thank you so much,

I tried it but unfortunatly with no result. My camera is still not turning or ...

Dear Sir/Madam,
Thanks for your message, please reset camera and then add it camera to APP again,
Make sure the current camera firmware is the latest version.
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Johansen Post time 2018-12-19 17:11:03 |Show all posts
FOUND the solution !!

When I DISCONNECT the LAN cable and used my camera on my WIFI network
my camera:  7833WIP-X4 keeps on working perfect for a lot of months allready !!
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VS-support1 Post time 2018-12-21 10:58:25 |Show all posts
Johansen replied at 2018-12-19 17:11
FOUND the solution !!

When I DISCONNECT the LAN cable and used my camera on my WIFI network

Dear Sir/Madasm,
Thanks for your kindly reply , for most situation, it is caused by network problem.
So you can fixed it by connecting again.
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