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VstarCam D26S offline

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DarinM Post time 2018-9-1 20:13:40 |Show all posts
I have two D26S cameras.  Both are using firmware 48.64.203.20.  The new firmware have problems.  They will stop recording to the SD card after a couple of days.

One of the cameras has gone offline and will not work anymore.  I have used the reset hole to completely reset and restart the camera.  I can use the EyeCloud software to add the camera and it goes through the process but the camera always shows as offline.  I've used the camera ID from the sticker on the bottom and I've also used the speaker on my phone to do the wireless method.  It appears to work but when the camera shows in EyeCloud it is offline.

This camera is 10 feet from my wireless router.  The router shows a very good signal from the camera, and it shows an IP address for the camera.  So the issue is not my wireless router.

If anyone has anything for me to try I would appreciate it.

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VS-support1 Post time 2018-9-4 09:45:44 |Show all posts
Dear Sir/Madam,
Thanks for your message, For SD card recording, you are advised to format SD card, plug it to card reader, format it to FAT32 or exFAT via PC,
Regarding the offline issue, please refer to the guide in this link for troubleshoting first: http://www.eye4.so/FAQ/wp-conten ... a-shown-offline.pdf
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DarinM Post time 2018-9-9 03:41:36 |Show all posts
VS-support1 replied at 2018-9-4 09:45
Dear Sir/Madam,
Thanks for your message, For SD card recording, you are advised to format SD card,  ...

Both D26S cameras are offline now.  I tried following the Cameras Offline PDF.  It did not do any good.  The cameras both show offline now.  
They have been working for over a year now and suddenly this firmware breaks everything.

I can sort of make things work by using the IP Camera Finder software.  I've used that to downgrade firmware.  Even after that, it still does not work.
I know these cameras are working. I can see them sending traffic on my network and I can see that they have an IP address.

Adding these back into the Eye Cloud software only shows them as offline.  Whatever you did in this firmware really messed things up.. Please fix it.
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VS-support1 Post time 2018-9-11 14:58:28 |Show all posts
DarinM replied at 2018-9-9 03:41
Both D26S cameras are offline now.  I tried following the Cameras Offline PDF.  It did not do any  ...

Dear Sir/Madam,
please tell me the D26S camera UID,  you need to rewrite UID,
I will give you UID validate code and rewrite instruction in the next message.
D26S UID.png
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DarinM Post time 2018-9-11 19:02:52 |Show all posts
VS-support1 replied at 2018-9-11 14:58
Dear Sir/Madam,
please tell me the D26S camera UID,  you need to rewrite UID,
I will give you UI ...

VSTA-562282-KXWXZ   FMRTG
VSTA-562284-PYESC    FMRTE
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ekasit Post time 2018-9-11 19:20:44 |Show all posts
VS-support1 replied at 2018-9-11 14:58
Dear Sir/Madam,
please tell me the D26S camera UID,  you need to rewrite UID,
I will give you UI ...

Please help  UID

VSTF068572ZNHJC    gvodb
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VS-support1 Post time 2018-9-12 11:05:01 |Show all posts
DarinM replied at 2018-9-11 19:02
VSTA-562282-KXWXZ   FMRTG
VSTA-562284-PYESC    FMRTE

Dear Sir/Madam,

the light parts is the correspondign "UID,validate code". please check.

1.VSTA-562282-KXWXZ   FMRTG ——>VSTA562282KXWXZ,USJIFW
2.VSTA-562284-PYESC    FMRTE ——>VSTA562284PYESC,VNZKNR
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VS-support1 Post time 2018-9-12 11:07:05 |Show all posts
ekasit replied at 2018-9-11 19:20
Please help  UID

VSTF068572ZNHJC    gvodb

Dear sir/Madam,
The UID,validate code as follows, please check,
VSTF068572ZNHJC,ETORLI
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jamestam001 Post time 2018-9-13 03:25:43 |Show all posts
Both of my D26S also has the same issue.

VSTF-133571-MCFUY
VSTF-133575-FDUCI
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DarinM Post time 2018-9-13 05:29:49 |Show all posts
Edited by DarinM at 2018-9-14 09:03 \n\n
VS-support1 replied at 2018-9-12 11:05
Dear Sir/Madam,

the light parts is the correspondign "UID,validate code". please check.


Got both cameras working.. Thanks!
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