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VstarCam D26S offline

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deknaroke Post time 2018-9-2 12:37:15 |Show all posts
How can I fix it?  
IP Camera I have problems offline.   
Reset several times. It can not be used.

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VS-support1 Post time 2018-9-4 09:49:49 |Show all posts

Dear Sir/Madam,
Regarding the offline issue, please refer to the guide in this link for troubleshoting first: http://www.eye4.so/FAQ/wp-conten ... a-shown-offline.pdf
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deknaroke Post time 2018-9-5 10:42:27 |Show all posts
I fixed the problem as suggested.

1st time



Check at Mobile  "offline"





Later, I try resetting and updating again.




The result is the same.  "offline"




And i try removing the camera both are still offline


I can not see the camera for several days and hope you can solve the firmware problem.

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deknaroke Post time 2018-9-5 11:12:56 |Show all posts
Camera can be through the browser.
I can not see through the application.

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Elon Post time 2018-9-8 08:02:05 |Show all posts
I have the same problem after update to 48.64.203.21, and now downgrade to 48.64.203.20 but still cannot connect by apps.
Any one can help us?
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Jettsetter Post time 2018-9-8 15:19:54 |Show all posts
VS-support1 replied at 2018-9-4 09:49
Dear Sir/Madam,
Regarding the offline issue, please refer to the guide in this link for troublesho ...

VSTARCAM, obviously the cameras aren't working and your reference to the document saying "if camera is offline" DOES NOT WORK!!!! Please update your firmware, and post it so we can download it.
I chatted with you guys a few days, ago, and you gave the same run-around.   When  i told you it didn't work, you guys just stopped responding.  Is this company not good enough to support their cameras? If that's the case, I will star leaving negative reviews on every site i can get my voice out to.  I will start to let all social media sites that you guys don't support your cameras!!   Please solve this ASAP. it shouldn't take days from a reputable company, it should take hours.
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Elon Post time 2018-9-8 17:32:28 |Show all posts
Edited by Elon at 2018-9-8 18:27 \n\ni try to down grade to 48.64.203.20 and 48.52.203.20, but non of it work!!!
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deknaroke Post time 2018-9-8 18:14:31 |Show all posts
About UID. Wait for VS-support1 to answer better.

I have been corrected.   
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Elon Post time 2018-9-8 18:29:30 |Show all posts
deknaroke replied at 2018-9-8 18:14
About UID. Wait for VS-support1 to answer better.

I have been corrected.

how can you correct it? what is UID ?
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deknaroke Post time 2018-9-8 19:06:26 |Show all posts
Edited by deknaroke at 2018-9-8 19:19 \n\n Edited by deknaroke at 2018-9-8 19:19 \n\n
Elon replied at 2018-9-8 18:29
how can you correct it? what is UID ?


http://www.vstarcam.com/bbs/forum.php?mod=viewthread&tid=245317&extra=page%3D1

View Forum Posts.


Note: 1. Please submit the SN at the bottom
of the camera to the manufacturer to
inquire UID and check code;
2. UID and check code need to be written
together to set
;




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