T7837WIP (W)

Hello,

I recently bought the vstarcam model T7837WIP (W) and installed the android application.

After configuration, I performed the firmware update, since the application indicated that there were updates.

However after its realization I verified that there was in fact a downgrade, and now the camera is constantly doing periodic resets.

The original firmware was 48.2.64.221 and now is 48.2.64.220... not good!

The android aplication says that there is no updates now! But it was a downgrade! And the cam is always reseting periodically.

How to resolve this?

Thanks

Hello,

Any help about this?

Dear Sir/Madam,
Thanks for your message, If the camera is constantly restart,
please reset camera first and add it to APP again. if it restart again
after reseting, you are advised to make it to be repaired.

VS-support1 replied at 2018-10-16 11:40
Dear Sir/Madam,
Thanks for your message, If the camera is constantly restart,
please reset camera  ...

Hello,

Yes, I have already reseted the camera and add it again to the App. But the problem persist, camera is always rebooting herself.

Can you send me the firmware 48.2.64.221?
And the last Web UI Version?

Is there a way to force the update to this version?

Thanks

paulo401 replied at 2018-10-16 17:27
Hello,

Yes, I have already reseted the camera and add it again to the App. But the problem persis ...

Hi, please unzip it before upgrading.

VS-support1 replied at 2018-10-18 16:43
Hi, please unzip it before upgrading.

Thanks for the answer.

But when I get the camera, the firmware was TH-sys-48.2.64.221 (the one that you send seem to be a older version TH-sys-48.2.64.220).

Can you send me the TH-sys-48.2.64.221?

paulo401 replied at 2018-10-26 22:04
Thanks for the answer.

But when I get the camera, the firmware was TH-sys-48.2.64.221 (the one th ...

Dear Sir,
Sorry to tell you there is no 221 version, the latest version is 220.