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C16S picture problem, image is PINK!

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Digilamer Post time 2018-10-20 18:10:25 |Show all posts
Dear Sirs,
suddenly my C16S IP Camera image became pink, as you can see in the attached image.

I already tried to reset the device to factory settings but the problem persists.

Is it a hardware problem? Or is there any chance I can fix it? The camera is less than 2 months old!

Thanks in advance for your support.
Digilamer
c16s-problem.PNG

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VS-support1 Post time 2018-10-22 16:25:27 |Show all posts
Dear Sir/Madam,
Thanks for your message, please restart camera and test it again.
if this abnormal phenomenon appear again, it mostly caused by camera lens problem
please make it to be repair.
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Digilamer Post time 2018-10-23 15:05:54 |Show all posts
VS-support1 replied at 2018-10-22 16:25
Dear Sir/Madam,
Thanks for your message, please restart camera and test it again.
if this abnormal ...

Dear Sir,
I already tried to power off the camera for 5 minutes and power it on again, I also reset the camera to factory defaults but the problem persists.

It doesn't seem to be a lens problem. It seems more a CCD/sensor problem, isn't it?

I bought it from the internet and it was delivered from China, so I don't know if there is any chance to receive service support in Italy.
Is there any vStarcam support center in Europe?

Thank you,
Digilamer
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VS-support1 Post time 2018-10-29 16:19:35 |Show all posts
Digilamer replied at 2018-10-23 15:05
Dear Sir,
I already tried to power off the camera for 5 minutes and power it on again, I also rese ...

Dear Sir,
If the real-time video is pink,  it most be the lens's problem,
you need to make it to be repair, only to replace the lens can help.
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Trigu4 Post time 2018-10-29 17:06:49 |Show all posts
your picture shows the IRcut  filter is off
if you don't hear the tik tak sound done when camera starts up it means your IRCUT Filter switch is broken
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VS-support1 Post time 2018-10-30 17:17:00 |Show all posts
Digilamer replied at 2018-10-23 15:05
Dear Sir,
I already tried to power off the camera for 5 minutes and power it on again, I also rese ...

Dear sir/Madam,
There is something wrong with the camera lens, please make it to be repair.
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