Firmware for New model C7837 , UID VSTF...

\n\n\n\nPlease send me firmware for C7837 with UID VSTF...
App Eye4 is online but can not connect to the camera

Dear Sir/Madam,
I am grateful if you can tell me the camera current firmware version,
I will check it and send you the latest firmware in the next message.

VS-support1 replied at 2018-10-29 16:23
Dear Sir/Madam,
I am grateful if you can tell me the camera current firmware version,
I will check ...

The camera current firmware 48.53.75.117
Please send me the link of the older firmware version. Thanks

bktechnhatrang replied at 2018-10-29 18:13
The camera current firmware 48.53.75.117
Please send me the link of the older firmware version. T ...

Hi, Sir/Madam,
I have sent two previous firmware zip file, please unzip it first.

Good evening.
i tried to install the .116 firmware, but now the camera not found!!
Can you help me?
please??

ethaniel80 replied at 2021-4-3 01:38
Good evening.
i tried to install the .116 firmware, but now the camera not found!!
Can you help me?

Dear customer ,
Thank you for your feedback!
Please download the software "IP Camera Finder " on your windows computer .
Then make sure the camera and computer work at the same network .
Then open the software " IP Camera Finder " to see if can detect  your camera IP address .
If yes , please tell me your camera current firmware version .

App finder cam not show the camera..
My camera show only with pingn command, but all ports are locked.

ethaniel80 replied at 2021-4-8 14:44
App finder cam not show the camera..
My camera show only with pingn command, but all ports are locke ...

Dear customer ,
Thank you for your feedback!
If the software " IP Camera Finder " cannot detect your camera IP address , there is no method to make your camera work .

I can't connect to the camera. how does it work?

kennedystewart replied at 2021-6-14 10:57
I can't connect to the camera. how does it work?

Dear Customer,
Thank you for contacting us!
please refer to the below steps :
1. Please reset camera to factory default . the camera default password is 888888. You can find" Reset " button at the body of camera. hold the button for 10-30 seconds.
2. Please plug network cable into camera and router. make sure your camera and phone connect the same network .
3. Please open Eye4 APP , then click on "+" icon , then choose "Others"---"IP Camera "---" Wired connection " way to add camera into eye4 app again .
4. After you view camera real-time image , you can go to camera basic parameters to set wifi for your camera.