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d26s offline

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paconet Post time 2018-10-25 14:02:57 |Show all posts

Camera has been working well then suddenly stopped working in Eye4 on Android and Windows 10 pc.

On Android the message is "off-line" and in Windows it is "unable to connect to camera"

I've upgraded to latest firmware.

The camera functionality is ok using the IP Camera Find application on Windows

Please help

uid:VSTA455560FZXKD

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VS-support1 Post time 2018-10-30 17:56:46 |Show all posts
Hi, Sir/Madam,
I am grateful if you can tell me the camera's current firmware version,
I will check it first.
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paconet Post time 2018-11-23 13:54:59 |Show all posts
VS-support1 replied at 2018-10-30 17:56
Hi, Sir/Madam,
I am grateful if you can tell me the camera's current firmware version,
I will chec ...

this is :
Firmware Version          48.64.203.22
  Web UI Version          EN203.9.1.10
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VS-support1 Post time 2018-11-26 18:12:37 |Show all posts
paconet replied at 2018-11-23 13:54
this is :
Firmware Version          48.64.203.22
  Web UI Version          EN203.9.1.10

Dear Sir/Madam,
Please try to rewrite UID.
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paconet Post time 2018-11-29 13:50:45 |Show all posts
ok, but I don't know it the uid. could you help me with this number?
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VS-support1 Post time 2018-12-1 14:56:20 |Show all posts
paconet replied at 2018-11-29 13:50
ok, but I don't know it the uid. could you help me with this number?

Dear Sir/Madam,
The UID code label located in the camera body label, you can find out it easily.
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paconet Post time 2018-12-3 12:56:13 |Show all posts
VS-support1 replied at 2018-12-1 14:56
Dear Sir/Madam,
The UID code label located in the camera body label, you can find out it easily.

hello
it is not work, please help I have more than 2 mount with out service.

I reviw in other pos the support give more than the UID.

thank in advance,

Kind Regards
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paconet Post time 2018-12-3 13:01:37 |Show all posts

Camera's are offline...attempted to reset to factory multiple times with zero success.  Cannot get them to connect.

Please assist  

UID:

VSTA-455560-FZXKD
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VS-support1 Post time 2018-12-12 09:29:35 |Show all posts
paconet replied at 2018-12-3 13:01
Camera's are offline...attempted to reset to factory multiple times with zero success.  Cannot get  ...

Dear sir/madam,      
your are advised to rewrite UID, please check the responding verfication code:
VSTA-455560-FZXKD----->verfication code: VSTA455560FZXKD,QPRDJM
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