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Cameras go offline after reboot on eye4 NVR

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slav01 Post time 2018-11-13 17:17:50 |Show all posts
Edited by slav01 at 2018-11-13 17:17 \n\nGreetings.

I have Vstarcam Eye4 NVR device, and several cameras connected.
All cameras are working fine and are listed in Net Channel. But if i REBOOT the NVR, it reboots fine, but all cameras go offline without reconnection and are listed in Net Channel with 'Login state: Network Error'.

Any help?
Cameras should reconnect automatically after reboot, shouldn't they?

Technical data on device:
Build Date: 2015-10-28
System: 4.0.2.0
Web: 2.8.5.34

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VS-support1 Post time 2018-11-15 10:24:01 |Show all posts
Dear Sir/Madam,
Please don't reboot NVR after connection,  if you do reboot,  the camera 's  password saved in NVR will be changed,
So you are advised don't to do NVR reboot or reset camera, otherwise, you need to add camera to NVR again.
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slav01 Post time 2018-11-20 19:15:02 |Show all posts
Edited by slav01 at 2018-11-20 19:18 \n\nVS-support1, hello.

But we REALLY need NVR does reconnection after restart.
And I know that NVR N800 v2 does this!

Have you firmware update suitable for NVR N800 v1?
Or will firmware from N800 v2(2017) be suitable for N800 v1(2015) ?
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slav01 Post time 2018-11-22 18:09:02 |Show all posts
Could you send lastest firmware for N800 v1 to email?
stanislav.romanenko@gmail.com

or where can i download it?

I will try to reinstall it.
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VS-support1 Post time 2018-11-23 11:42:40 |Show all posts
slav01 replied at 2018-11-22 18:09
Could you send lastest firmware for N800 v1 to email?

Dear Sir/Madam,
Please tell me your NVR's current firmware version, I will check whether your firmware version is the latest version.
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slav01 Post time 2018-11-23 18:49:06 |Show all posts
Dear VS-support1
( Thanks for your answers, anyway. )

I have no NVR near me today.
But i think this will be enough:

Technical data on device:
Build Date: 2015-10-28
System: 4.0.2.0
Web: 2.8.5.34

The device is NVR eye4 N800 v1 (old)
It was bought in 2016 year.

-------------------
Please, send me newest firmware for this one.
Or send me any(!) actual firmware for this one. I will try to reinstall it anyway.
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VS-support1 Post time 2018-11-26 18:14:19 |Show all posts
slav01 replied at 2018-11-23 18:49
Dear VS-support1
( Thanks for your answers, anyway. )

Dear Sir/Madam,
Your NVR's firmare now is the latest version, no need to upgrade.
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slav01 Post time 2018-11-26 18:42:13 |Show all posts
It's not working. ( Working with bugs. It's not the only one bug. )

Please, send me installation files for this firmware.
I'll to try to reinstall. Maybe it will help.

If no - i will try to install firmware from N800 v2.
Cause i need NVR only with reconnection after reboot.
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VS-support1 Post time 2018-11-28 10:30:00 |Show all posts
slav01 replied at 2018-11-26 18:42
It's not working. ( Working with bugs. It's not the only one bug. )

Please, send me installation fi ...

Dear Sir/Madam,
if you reboot NVR, you need to edit the camera password again,
because the camera password saved in NVR will be changed automatically after camera reboot.
you are advised don't reboot or power off NVR.
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fdgdfg234 Post time 2018-12-13 09:18:38 |Show all posts
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