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VStarcam N400 NVR 4CH problem accessing records

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Landstreicher77 Post time 2018-11-14 21:01:17 |Show all posts
Dear Sirs,

when accessing NVR from iPad software by selecting required date and searching for recorded video I see only several records made by NVR or do not see them at all.
When connected to the same device directly (TV + mouse) or from Windows PC with Internet Explorer it is possible to view all records on the device.
How to fix this issue?

Sincerely yours,
Oleg Petrov

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VS-support1 Post time 2018-11-15 10:29:10 |Show all posts
Dear Sir/Madam,
You are advised to format NVR's HDD first before recording,  maybe the some record video clips have been lost from HDD.
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