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C16S-security-camera
Author: r52alex

C7833WIP-X4 firmware

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bernard1964 Post time 2018-12-18 18:20:13 |Show all posts
Hi,
Have plugged the camera to the router with the lan cabke.
The eye4 software keeps telling me that it can't connect to the camera,  but it will show me the ip address, and firmware version..
Could you please send me a new file and instructions to load ir from a sd card.
Thanks again.
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VS-support1 Post time 2018-12-19 16:20:31 |Show all posts
bernard1964 replied at 2018-12-18 18:20
Hi,
Have plugged the camera to the router with the lan cabke.
The eye4 software keeps telling me tha ...

Dear Sir/Madam,
The attachment is the system firmware zip file, please unzip it first,
1.prepare for a SD card, format it, then copy firmware file and paste it to SD card,
2.Power off camera, install SD card, then power on camera,
it will auto upgrade firmware after camera reboot.

CH-sys-48.63.75.105.zip

1.21 MB, Downloads: 7

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Johansen Post time 2018-12-19 17:07:00 |Show all posts
Dear friend,
I have the same camera (C7833WIP-X4)  but mine firmware version is:
Firmware Version          48.63.72.103

When I look to see if there is an update the app says: You have the latest firmware..
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VS-support1 Post time 2018-12-21 10:50:40 |Show all posts
Johansen replied at 2018-12-19 17:07
Dear friend,
I have the same camera (C7833WIP-X4)  but mine firmware version is:
Firmware Version         ...

Dear Sir/Madam,
The version 48.63.72.103 now is the latest version already,don't need to Upgrade.
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bernard1964 Post time 2018-12-21 20:03:35 |Show all posts
Hi,
Thanks for the software.
The camera will not upgrade to the new software sent.
It keeps telling me that the camera cant connect.
Can you get new pcbs for the camera.
Thanks.
Bernard.
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VS-support1 Post time 2018-12-24 14:15:23 |Show all posts
bernard1964 replied at 2018-12-21 20:03
Hi,
Thanks for the software.
The camera will not upgrade to the new software sent.

Dear Sir/Madam,
you can contact the dealer for help,  ask him to give you a main board of camera.
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bernard1964 Post time 2018-12-25 05:09:24 |Show all posts
VS-support1 replied at 2018-12-24 14:15
Dear Sir/Madam,
you can contact the dealer for help,  ask him to give you a main board of camera. ...

Hi,
Who is the dealer in the uk.
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VS-support1 Post time 2018-12-25 09:55:37 |Show all posts
bernard1964 replied at 2018-12-25 05:09
Hi,
Who is the dealer in the uk.

Dear Sir/Madam,
you can check the shipping order paper, you can find out the dealer in it.
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angel Post time 2019-8-15 08:14:34 |Show all posts
tambien tengo el mismo problema, se actualizaron solas el firmware y se corto la actualizacion, ahora estan muertas, creo son desechables por que ya tengo un año buscando y nada
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VS-support1 Post time 2019-8-15 09:10:14 |Show all posts
angel replied at 2019-8-15 08:14
tambien tengo el mismo problema, se actualizaron solas el firmware y se corto la actualizacion, ahor ...

Dear Sir/Madam,
I am appreciate that you can tell me in English, thanks!
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