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C7833WIP-X4 firmware

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r52alex Post time 2018-12-6 20:41:43 |Show all posts
Hello! I need firmware for my C7833WIP-X4. Camera is not accesible on ethernet and WI-FI. After power on, the camera move and then stop. And I can not to connect to camera. Please help!!!
My e-mail is r52alex@gmail.com, r52alex@yandex.ru
Thank you very much!!!

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VS-support1 Post time 2018-12-11 10:45:34 |Show all posts
Dear Sir/Madam,
The camera C7833WIP-X4 is outdoor camera, you are advised to use wired connection,
connect camera to router with lan cable.  
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r52alex Post time 2018-12-13 15:05:32 |Show all posts
VS-support1 replied at 2018-12-11 10:45
Dear Sir/Madam,
The camera C7833WIP-X4 is outdoor camera, you are advised to use wired connection,  ...

Hello! I'm trying cable connection to router. I cannot to connect to camera by lan and by cable. Please help!
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VS-support1 Post time 2018-12-13 16:38:21 |Show all posts
r52alex replied at 2018-12-13 15:05
Hello! I'm trying cable connection to router. I cannot to connect to camera by lan and by cable. P ...

Dear Sir/Madam,
In that case, please reset camera to factory setting, reset way: when camera is power on, long press "reset button" till camera began to reboot.
then add camera to APP again.  if failed, you are advised to replace lan cable, reboot or change router to test.
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r52alex Post time 2018-12-13 22:12:46 |Show all posts
VS-support1 replied at 2018-12-13 16:38
Dear Sir/Madam,
In that case, please reset camera to factory setting, reset way: when camera is p ...

Hello. I am already try to reset the camera by long press the reset button. The camera don't reboot by long pressing reset button.
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VS-support1 Post time 2018-12-14 17:37:02 |Show all posts
r52alex replied at 2018-12-13 22:12
Hello. I am already try to reset the camera by long press the reset button. The camera don't reboo ...

Dear Sir/Madam,
Please long press it for more longer time, about 30 seconds.
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Giorgiogk Post time 2018-12-14 20:38:14 |Show all posts
hello I am new here and work with a translated. I wanted to do with me firware udate and now I think the camera is no longer connected lan and the router does not find the camera.
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bernard1964 Post time 2018-12-16 06:35:17 |Show all posts
Edited by bernard1964 at 2018-12-16 07:17 \n\n Edited by bernard1964 at 2018-12-16 07:14 \n\nHi,
Could someone please help.
I have 2, C7833WIP-X4 and updated the firmware. now you cant connect to the camera via Lan, or wifi.
would someone have the software and instructions to load onto a sd card.
VSTC948238SBXVH
Thanks.
Bernard.
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Giorgiogk Post time 2018-12-16 19:29:20 |Show all posts
Hello, I have the same problem
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VS-support1 Post time 2018-12-18 15:42:28 |Show all posts
Giorgiogk replied at 2018-12-16 19:29
Hello, I have the same problem

Dear Sir/Madam,
Firstly, you are advised to reset camera first, and then plug camera to router with lan cable,
the camera will be online when the camera network leds is on.
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