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Renewal of Cloud storage paid but not working

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Laizan Post time 2018-12-9 18:24:39 |Show all posts
Hi!
I have renewed my cloud storage and it says date January 9, 2019 and March 9, 2019 for  my cameras.
I can see that the payment has worked but I'm not able to use cloud storage.
The only availale choice is Renewal when I go into Cloud Storage from my Eye4 app.

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VS-support1 Post time 2018-12-12 11:34:55 |Show all posts
Dear Sir/Madam,
Cloud storage is not for free, you should pay for use.
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