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Renewal of Cloud storage paid but not working

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Laizan Post time 2018-12-9 18:24:39 |Show all posts
Hi!
I have renewed my cloud storage and it says date January 9, 2019 and March 9, 2019 for  my cameras.
I can see that the payment has worked but I'm not able to use cloud storage.
The only availale choice is Renewal when I go into Cloud Storage from my Eye4 app.

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VS-support1 Post time 2018-12-12 11:34:55 |Show all posts
Dear Sir/Madam,
Cloud storage is not for free, you should pay for use.
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Trevor.2004@bti Post time 2020-5-2 21:49:38 |Show all posts
Hi I have paid for cloud storage by google pay and as above post it does not work but you have taken money
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VS-support1 Post time 2020-5-5 21:18:57 |Show all posts
Trevor.2004@bti replied at 2020-5-2 21:49
Hi I have paid for cloud storage by google pay and as above post it does not work but you have taken ...

Hi, Sir/Madam,
Sorry to hear about this, please tell me your camera UID, we will check it and recover the cloud storage service for you asap.
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