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2 way audio stopped working?

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hoppi05 Post time 2019-1-21 07:33:52 |Show all posts
Hi, after last app update the 2 way audio is no longer working? This was working fine for a long time and all permissions are on as they should be? Can someone help????

android error "audio initialisation failed please open call recording authority in permissions management"

When I press 2 way audio button I get that msg and the app crashes an restarts???

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VS-support1 Post time 2019-2-15 15:23:17 |Show all posts
Dear Sir/Madasm,
Which camera model? for our indoor camera, two way audio work well in phone APP.
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hoppi05 Post time 2019-3-16 00:15:07 |Show all posts
Hi there this looks to be an app related issue as it happens on 2 indoor cameras (G43s & G96). All permissions are set correctly and did work initially but then stopped after an update of the app. Now whenever I press the 2 way audio button I get the following message and the app restarts?

"audio initialisation failed please open call recording authority in permissions management"

Both cameras are in the latest firmware and I am running Android 9.0
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VS-support1 Post time 2019-3-19 15:02:15 |Show all posts
Dear Customer,
For more detailed instruction, plese visit http://www.eye4.so/FAQ/?p=1417
Our indoor camera all have 2 way audio,  it can working fine for a long time.
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hoppi05 Post time 2019-3-21 04:34:07 |Show all posts
Yes it did work for a long time but it no longer works on Android 9.0? Do you need a video to show this?
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hoppi05 Post time 2019-3-21 05:17:24 |Show all posts
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hoppi05 Post time 2019-3-21 05:19:11 |Show all posts
The video above shows the error when trying use the microphone, why is this happening?

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VS-support1 Post time 2019-3-21 18:16:13 |Show all posts
hoppi05 replied at 2019-3-21 05:19
The video above shows the error when trying use the microphone, why is this happening?

Dear Customer,
Please send this youtube video clip link to our colleague by email, she will help to solve this issue.
please mail to: support4@vstarcam.com
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