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Two C7837wip problems

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tERROR Post time 2019-3-6 18:22:46 |Show all posts
Hi there
I have 2 IPCams  C7837wip with problems:

First one have no web UI I can access it only whit EYE4 app. It is whit fixed IP adress and only open port is 554.  I tried to update firmware whit EYE4 - no effect (After EYE4 send the command  cam only reset it self but no update). What can I do for this one? (firmware ver.- 48.50.64.86;CH50.0.1.17)

The second one works with big delay more then 20 seonds and video is "slow motion" like. I tried to update firmware whit EYE4 - no effect (After EYE4 send the command nothin happen - no update, no restart...). What can I do for this one?  (firmware ver- 48.50.72.66;EN50.11.1.11)

Thanks for your time.

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VS-support1 Post time 2019-3-19 09:26:48 |Show all posts
Dear Customer,  

The frist one camera: the firmware version 48.50.64.86 now is the latest version alrready,  no need to upgrade again,
The second camera:  it mostly caused by network problem, both phone/computer and camera it self.
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