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C7837WIP - error during upgrade

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YairItz Post time 2019-3-20 05:56:28 |Show all posts
I have a rather old C7837WIP with firmware 48.50.64.62.
I tried to upgrade it with the following options:
1. Using IP camera Finder - using auto update. I get an error
2. Using IP camera Finder - using manual update. I get an error.
3. Using the web UI - downloaded the file CH-sys-48.50.64.86.zip, unzipped it and tried to load. I get an error
4. Put the unzipped file on an SD card and booted the camera - it fails.
5. Defined the camera on my Android using eye4 - the camera is recognized, but cannot see any image, and cannot upgrade it.

I can find the camera video on a regular browser OK.

Please advice!
Yair

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VS-support1 Post time 2019-3-21 18:00:54 |Show all posts
Dear Yair,
Thanks for your message, you are advised to use our phone APP or PC APP (APP name is Eye4 or Eyecloud),
you'd better  wired connect camera to router with lan cable.  you can upgrade camera firmware or set caemra in APP,
it's more easy and convenient.
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