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C7837 Problem after Upgrade

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eril Post time 2019-3-21 01:46:13 |Show all posts
I Have C7837WIP Ip Camera n success Upgrade firmware 48.50.64.64 to version 48.50.64.86, but im cannot connect camera to eye4. Yellow lamp is blink now. Before update i can view monitor, but now monitor is blank.

Monitor is blank now

Monitor is blank now

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VS-support1 Post time 2019-3-21 18:10:48 |Show all posts
Dear Customer,
Please test camera's pan-tile function in IP camera finder,  turn left or right to test whether camera responds,
Maybe there are something wrong with camera lens If camera can move left-right or up-down.  but if without any
respond, it mostly caused by network problem.
Pan-tilt test.png
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eril Post time 2019-3-23 23:44:23 |Show all posts
what? camera lens is wrong?

my camera wrong after upgrade firmware..lll
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VS-support1 Post time 2019-3-25 15:35:39 |Show all posts
eril replied at 2019-3-23 23:44
what? camera lens is wrong?

my camera wrong after upgrade firmware..lll

Dear Customer,
What's wrong with camera? can you send me a video clip to describle this issue.
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eril Post time 2019-3-26 00:56:22 |Show all posts
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VS-support1 Post time 2019-3-29 13:53:56 |Show all posts
eril replied at 2019-3-26 00:56
Please view my video ..

https://www.youtube.com/watch?v=qVAVQ-6CNBQ

Dear Cutomer,
Thanks for your kindly reply, We will help you to solve this issue, please don't worry about it.
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lshov1221 Post time 2019-8-21 04:13:05 |Show all posts
I was looking for the 48.50.64.64 firmware version. Do you have a copy I can download?

Thanks
-Liam
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VS-support1 Post time 2019-8-23 08:37:06 |Show all posts
lshov1221 replied at 2019-8-21 04:13
I was looking for the 48.50.64.64 firmware version. Do you have a copy I can download?

Thanks

Hi, Sir/Madam,
The attachment is the firmware zip file, please check it.

CH-sys-48.50.64.64.zip

721.08 KB, Downloads: 24

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eril Post time 2019-8-24 02:05:18 |Show all posts
VS-support1 replied at 2019-3-29 13:53
Dear Cutomer,
Thanks for your kindly reply, We will help you to solve this issue, please don't wo ...

vvv.jpg


Cannot record videos, what this wrong???
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VS-support1 Post time 2019-8-24 15:30:41 |Show all posts
eril replied at 2019-8-24 02:05
Cannot record videos, what this wrong???

Hi, Sir/Madam,
The SD card is full, the remaining capacity is the same as the total capacity.  please continue to record at least 15 minutes.
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