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7838WIP Bricked after firmware update via the eye4 app

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cbrown Post time 2019-3-25 11:15:51 |Show all posts
7838WIP Bricked after firmware update via the eye4 app

The camera was working perfectly until I hit the firmware notification on the eye4 app on my Iphone. I will need the firmware and process to try and fix this by an SD Card as it will not reset or even be recognized on the computer even when hard wired to the router.

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VS-support1 Post time 2019-3-25 15:25:11 |Show all posts
Dear Customer,
The attachment is the firmware zip file, please check it.

CH-sys-48.53.75.123.zip

1.21 MB, Downloads: 88

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cbrown Post time 2019-3-26 00:23:52 |Show all posts
Ok this does not seem to work

I extracted to an sd card and insert into cam then power up the camera and waited for a reboot. There was nothing. I tried multiple times and rechecked to see if I could connect with the camera and nothing. When I power up the camera all I hear is a relay click and the camera does not move and the reset button does nothing. Both the network lights are on by the port.
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VS-support1 Post time 2019-3-29 11:53:29 |Show all posts
cbrown replied at 2019-3-26 00:23
Ok this does not seem to work

I extracted to an sd card and insert into cam then power up the camer ...

Dear Customre,
In that case, need to return it to our factory for flashing it .
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r6gear Post time 2019-7-18 21:17:20 |Show all posts
give us some info how we flash by we self.. my camera has 3 years i;m not in guarantee, you will charge as for send to you?
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VS-support1 Post time 2019-7-19 14:00:29 |Show all posts
r6gear replied at 2019-7-18 21:17
give us some info how we flash by we self.. my camera has 3 years i;m not in guarantee, you will cha ...

Dear Sir,
User cannot flashing by themslef. need to use flash tool. You are advised to borrow a new one.
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rs2hotcom Post time 2019-8-1 11:29:29 |Show all posts
nice to meet you, how to use this?
osrs gold, www.rs2hot.com
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VS-support1 Post time 2019-8-1 15:59:20 |Show all posts
rs2hotcom replied at 2019-8-1 11:29
nice to meet you, how to use this?

Dear Sir/Madam,
Thanks for your message, if have bricked after firmware upgate, only to flashing can help.
it need special tool and flash files.
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